Graduation

Frequently Asked Questions (FAQs)

Graduation Checklist

  • Find out which ceremony you will attend on our schedule. Winter Graduation 2019 will take place between Monday 16 December and Friday 20 December 2019. 
  • Explore the ticket types and secure a place for you and guests if you wish. Bookings for the winter ceremonies are now open. The deadline to book tickets is Friday 1 November at midday.
  • If you miss the booking deadline of Friday 1 November at midday, please join the waiting list before the deadline stated on the schedule. After the waiting list deadline has been reached, we can no longer accommodate students to attend this set of ceremonies. If you miss this deadline then please defer your graduation. 
  • Make sure you understand the booking terms and conditions.
  • See what you will be doing on the day and follow out steps for the day.
  • Book a photograph slot and gown on Your Graduation, when you book your tickets.
  • Buy Queen Mary souvenirs with Campus Clothing.
  • Make sure you have all the supporting documents you need for visas and immigration permissions.

We value your feedback. To see what changes we have made based on student experiences in the past please visit the following page.

Find answers to some frequently asked questions on the drop-down list below: 

 

The date of specific ceremonies can be found here.

Q. What information will I need when I book my tickets?

A. You will require your Student ID number (9 digit number printed on your student ID card) in order to book tickets. If you are purchasing guest tickets, you will also require a Credit/Debit card to make payment.

Q. I’m a Joint Honours student. Which ceremony should I attend?

A. You should graduate with your “home” school which is the main school you are registered with for your course. You can find this information on your MySis account or by contacting the Student Enquiry Centre.

Q. I am not sure if I am being awarded a degree from Queen Mary or the University of London. How do I find out?

A. If you are not sure of your awarding body please log into your MySIS Account and click on the Research Student Details link (postgraduate research) or View My Details - non research (all other students) under the My Details menu. Your awarding body will be displayed on this page.

Q. When I enter my credit / debit card details the booking does not complete.

A. Please double check you have entered your card details correctly. Some types of credit card and cards registered abroad can be declined by the booking system so we advise you to try an alternative card. Please note that your booking is NOT confirmed until the payment is successfully processed and you receive a confirmation email. If you are still having trouble, you can use the Live Chat facility on the ‘Your Graduation’ website, or email info@yourgraduation.co.uk or can also telephone 01264 339 706

Q. Will I be sent tickets in the post?

A. No, we do not send you any tickets for the ceremony. Physical tickets will be available for collection on the day. You will receive an email from the website confirming your booking and you should bring a print-out of this email with your student ID card on the day of the ceremony to collect your tickets. Details of where you can collect your tickets on the day will be sent out nearer to the time and will also be included on the “on the day” page of this website.

Q. I want to change my booking. Can I do this?

A. Yes, simply log back into the Your Graduation website and you can amend your booking. If you wish to make any amendments after the Friday 1 November, then please contact graduation@qmul.ac.uk who will arrange if possible.

Q. How can I book tickets for the Rites of Passage ceremony at St. Paul's Cathedral? (Summer only)

A. Details regarding the Rites of Passage at St Paul’s Cathedral will be released in due course. For more information and answers to queries please contact Rakin Choudhury, President of Barts and The London Students' Association, president@bartslondon.com. Any students that are only attending Rites of Passage need to go to https://www.yourgraduation.co.uk/rop to book their gowns and photography.

Q. I missed the deadline and I have joined the waiting list. What happens next?

 

A. Students joining the waiting list will be contacted as soon as possible with an update. To help the Events and Ceremonies Team deal with late requests, we encourage you not to follow up with further emails and phone calls after adding yourself to the waiting list.  

 

Q. Can I defer my graduation?

 

A. If you are unable to attend graduation and would like to defer until a later date, please complete this form to inform us of when you would like to graduate instead. Completion of this form is not confirmation of your attendance, please monitor our website for updates on the dates of your ceremonies and look out for an email from our team to confirm your deferral. 

 

Q. How do I purchase extra tickets?

A. To find out about extra guest tickets, please click here.

Q. Myself or one or more of my guests is disabled or has special access requirements. What do I need to tell you?

A. When you book your tickets online there is a box where you can provide these details for either yourself or your guest. For further information see here.

Q. How do I request blue badge parking?

A. You request blue badge parking at the time of booking your ticket or by emailing events@qmul.ac.uk at least 2 weeks before the event. For further information see here.

Q. Can I bring children to watch the ceremony?

A. We regret that children under five years of age cannot be admitted to watch the ceremony. However, we do provide a Live Relay Theatre where children under five and parents can watch the ceremony live on a screen. For further information see here. All guests inside the Great Hall have to have their own seat and ticket. Children on laps are not permitted.

Q. Can I get a refund for tickets I don't want?

A. Tickets purchased for Queen Mary graduation ceremonies are non-refundable. The only exception to this policy is that refunds will be issued in the case of academic failure by the student due to graduate or in extenuating circumstances. For further information on how to get a refund, see here.

Q. Why do I have to pay for ceremony tickets?

A. Your graduation ceremony is a major event and accordingly the college makes a charge for guest tickets to cover the costs associated with staging and staffing the ceremonies. Graduand tickets are free of charge, however graduands are required to hire an academic gown. Graduand and guest tickets include entry to the ceremony, a high quality souvenir programme and celebratory reception which follows the ceremony.

Q. I have received my results – do I need to contact you?

A. If you have passed your final examinations and have been awarded a final classification you do not need to contact us. Your results will be passed to us and you will be allocated a place in the ceremony. If your results mean you will not be graduating you may contact us to organise a refund and discuss graduating at a later date.  Refund requests after the deadline date cannot be processed. For further information on how to get a refund, see here.

Q. I have forgotten to book my photographs – what should I do?

A. We do advise that you book your photographs before the day. However, photographs can be purchased on the day so please don’t panic if you have forgotten to book them in advance. To find out more about photography packages, please contact Your Graduation via email at info@yourgraduation.co.uk or phone 01264 339 706. 

Q. What time should I arrive and where should I go?

 

Please read the “On the day” section of this site for full details. Details will also be emailed to you before the day.

 

Q. What should I wear?

 

A. Graduation ceremonies are formal occasions and we ask that graduands and their guests dress appropriately. Please see here for further information.

 

Q. Will my name and degree result be printed in the programme?

A. We endeavour to print all names in the programme but cannot guarantee that all names will be correct as some results change after the  programme is sent to print. Programmes do not include degree classifications or prizes.

Q. How do I collect my degree certificate?

A. For information regarding certificates and transcripts, please see here. Please note that certificates are managed by the Student Records Team who can be contacted at studentenquiry@qmul.ac.uk.

Q. How do I check my Awarding Body?

A. Log into MySis and select 'My Details' in the main menu. In the 'Programme Details' section you will be able to find your 'Awarding Body'.

Q. Will I be seated with my guests?

A. Graduands and guests will be seated separately as they need to cross the stage in a specific order determined by their school, course, award and name. All seating is allocated. 

Q. How long will the ceremony last?

A. The length of a ceremony varies depending on the number of graduands present. However most ceremonies take around 1.5 hours. They are followed by a reception afterwards which also lasts about 1 hour. For more information, see here.

Get social! Follow us on Twitter or Instagram @QMULGraduation and use #QMULGrad to share your graduation journey.

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