Refunding Your Order:
Tickets are non-refundable. The only exception to this rule is students who experience academic failure. In this circumstance, full refunds will be offered for tickets, gown hire and photography. It is the responsibility of the student to inform the Events and Ceremonies Office of their academic failure and request a refund. Please note the final deadline for any refunds is Monday 1st August 2022.
These requests are to be sent to the Events and Ceremonies Team by Monday 1st August 2022. Request for ticket refunds made after this date will not be processed. Requests made after this date for gown hire / gown purchase and photography can be processed but there are restrictions.
Refund policy for Your Graduation is as follows:
Gowns can only be refunded 5 days before the ceremonies begin as a whole.
Photography can be refunded as per package selection.
Refund requests must be made by emailing the Events and Ceremonies Team before the refund deadline (date to be confirmed). This request can take up to 28 days. Refund requests made after the deadline cannot be processed.
All tickets non-transferable and cannot be transferred between graduands, ceremonies or ceremony periods.
Students who have not successfully completed their course must contact the Events and Ceremonies Team at firstname.lastname@example.org with the following information:
Full Name: Ceremony date & time: Award: School: Student ID: Requests for a refund will then be reviewed and verified against your student record before a refund is issued to the credit/debit card used to make the booking. This process may take up to 28 days. Refund requests after the deadline cannot be processed. We regret to inform you that we are unable to offer transfer of funds between ceremonies and/or graduation periods.
Deferring your graduation:
If you are unable to attend graduation and would like to defer until a later date, please complete this form to inform us of when you would like to graduate instead. This means that you have been added to a mailing list to receive updates about graduation ceremonies. This is not a confirmation of attendance or a ticket. This is also not considered a request for a refund and your payment will not automatically be transferred to the next Graduation ceremony, please see the section below, ‘Refunding Your Order’ on details on how to receive a refund.
To secure a ticket for your graduation, it is your responsibility to monitor the website (www.qmul.ac.uk/graduation) for updates on when and how to book in the months leading up to your ceremony. If you have not been successful in booking a ticket 10 weeks before your ceremony date, then please contact the Events and Ceremonies Team at email@example.com.
Please also include the following information:
Full Name: Ceremony date & time: Award: School: Student ID: