Can't Attend Your Graduation?

If you have chosen not to attend then there is nothing you need to do. If you would like to download your transcript for future use, please contact the Student Enquiry Centre or get one here.

Certificate Collection

Attending Graduation 
If you are attending the graduation ceremony and have been awarded a Queen Mary University award you will receive your official graduation certificate at your ceremony.

If you were awarded by the University of London your certificate will be posted within three months of your award date.

Not attending Graduation

If you are not attending the ceremony your official graduation certificate will be posted be to your registered ‘home’ address on your MySIS not ‘term time’ address.


If eligible, your HEAR; digital transcript will be updated shortly after your official results publication date and be available on Gradintelligence once you have activated your account, which you can view and share with other institutions and employers. This is a free service and is accessible indefinitely.

Alternatively if you require a hard copy of your transcript and you are attending the ceremony, you can purchase it from our eshop and bring your online payment receipt to the Student Enquiry Centre with your student ID card and we can produce it. During the Graduation ceremonies, we are open Monday – Friday between 9:00 am - 5:00 pm.

If you require a hard copy of your transcript and you are not attending the ceremony, you can purchase it from our eshop and we can post it to you.

If you have any questions about transcripts or certificates, please contact the Student Enquiry Centre.

Deferring Your Graduation

If you are unable to attend graduation and would like to defer until a later date, please complete this form to inform us of when you would like to graduate instead. This means that you have been added to a mailing list to receive updates about graduation ceremonies. This is not a confirmation of attendance or a ticket.

To secure a ticket for your graduation, it is your responsibility to monitor the website ( for updates on when and how to book in the months leading up to your ceremony. If you have not been successful in booking a ticket 10 weeks before your ceremony date, then please contact the Events and Ceremonies Team at

Refunding Your Order

Tickets purchased for Queen Mary graduation ceremonies are non-refundable. The only exception to this policy is that refunds will be issued in the case of academic failure by the student due to graduate. In these circumstances a full refund will be offered, although this will not be issued automatically. Students who have not successfully completed their course must contact the Events and Ceremonies Team at with their name, course details and student ID number before the week of ceremonies.

Requests for a refund will then be reviewed and verified against your student record before a refund is issued to the credit/debit card used to make the booking. This process may take up to 28 days. Refund requests after the deadline cannot be processed. We regret to inform you that we are unable to offer transfer of funds between ceremonies and/or graduation periods.

All refund requests must be submitted in full by midday (UK time) on the last day of the ceremonies. 

Get social! Follow us on Twitter or Instagram @QMULGraduation and use #QMULGrad to share your graduation journey.

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