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Accessibility statement for Queen Mary University

This accessibility statement applies to the core www.qmul.ac.uk website that is built in the “One Web” HTML templates.

This website is run by Queen Mary University. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand..

How accessible this website is

We know some parts of this website are not fully accessible:

  • Our skip to content on the homepage is not displaying
  • Older PDFs are not fully accessible
  • Main navigation has duplicate and invalid links
  • Mobile menu cannot be accessed by a screen reader
  • Search bar has different labels for signeted and screen reader users
  • Link focus state needs improved colour contrast
  • Some images are missing alternative text
  • The form elements in our search require labels
  • There are a number of colour contrast issues
  • Pagination required further context for screen reader users
  • ARIA needs to be implemented on the accordion elements
  • YouTube integration requires button context
  • There are a number of links within the site that are empty

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact the QMUL Web Team on websupport@qmul.ac.uk.

We’ll consider your request and get back to you in 14 days.

If you cannot view the maps on our site, call or email us the relevant school or department for directions.

You can always contact the switchboard on +44 (0)20 7882 5555. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the QMUL Web Team on websupport@qmul.ac.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by visiting https://www.qmul.ac.uk/contact/.

Technical information about this website’s accessibility

Queen Mary University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the issues listed below.

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Non-compliance with the accessibility regulations

  • Our skip to content on the homepage is not displaying
  • Older PDFs are not fully accessible
  • Main navigation has duplicate and invalid links
  • Mobile menu cannot be accessed by a screen reader
  • Search bar has different labels for signeted and screen reader users
  • Link focus state needs improved colour contrast
  • Some images are missing alternative text
  • The form elements in our search require labels
  • There are a number of colour contrast issues
  • Pagination required further context for screen reader users
  • ARIA needs to be implemented on the accordion elements
  • YouTube integration requires button context
  • There are a number of links within the site that are empty

We are planning our accessibility road map and will wait to resolve these issues within the next 12 months.

What we’re doing to improve accessibility

Our accessibility roadmap is currently being prepared and will be published on this site by 31 May 2022. The road map will show how and when we plan to improve accessibility on this website.

Preparation of this accessibility statement

This statement was prepared on Wednesday, 5 January 2022. It was last reviewed on Tuesday, 22 February 2022.

This website was last tested on Friday 11th February 2022. The test was carried out by HeX Productions.

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