Student ID cards
Once you are fully or temporarily enrolled you will be invited to collect a Queen Mary Student ID Card, You will be contacted when and where you may collect this.
This card is very important and must be carried at all times on campus. If you do not produce this card upon request and satisfy staff that it is your card through comparison of your face and the photograph, you may be removed from the building, or from campus. Misuse of your card will normally lead to an investigation under the Code of Student Discipline (https://www.qmul.ac.uk/governance-and-legal-services/student-appeals/misconduct/)
The card shows your student number. You must take your card into all face-to-face examinations, and display it on your desk for inspection. You will also need to copy the student number onto your paper.
The card also serves as your library card, and as an access card for certain buildings and equipment (such as printers and photocopiers). Many buildings have security points at which you must show your card, and others require you to scan your card to release the doors.
You may also be required to present your card to confirm your attendance (e.g. you may need to touch your card on a reader in a lecture theatre).
It is vital that you keep your card safe and with you at all times on campus. If you lose your card, or if your card is stolen, you should obtain a replacement from the AskQM Frontline team and note that a charge will be applied.
Replacement ID cards
Please note, you will only be able to get a replacement ID card if you are temporarily or fully enrolled. If you are eligible for re-enrolment, you will not be able to get a replacement ID card until you have completed the re-enrolment task.
If you need a replacement ID card, please check which of the circumstances in the drop-down tabs below are applicable to you and read the guidance on what you need to do in order to get your new ID card.
Please check the AskQM Frontline Team contact page for our office opening hours and further information on how to speak to us.
To ensure that you have full access to Queen Mary Libraries once you have received your replacement card, we recommend that you visit a Library and ask the staff on the reception desk to update your details on their database.
Please see the Frequently asked questions below to see if you are liable to pay and what your next steps might be:
If your card has expired simply bring the old card to an AskQM Hub and we will produce a new one for you free of charge.
If your card was stolen you do not need to pay the replacement fee charge. You will need to visit an AskQM Hub and bring a form of identification such as your passport, driver’s license or bank card, and show the staff member your crime reference number and a new card will be produced for you. Please note, if you fail to show your crime reference number you will have to pay the £20 charge.
If you have lost your student ID card you will need to pay the £20 replacement fee charge before visiting an AskQM Hub to collect your card.
Once you have paid, please bring a form of identification such as your passport, driver’s license or bank card. You will also need to show us the receipt of payment and a new card will be printed for you there and then.
Please note, if your card has been handed in to an AskQM Hub we will email you to inform you that we have it and you can come to pick it up. Even if we haven't contacted you, you are welcome to check with us if your card has been handed in before you purchase a replacement. You may also wish to check with Security to see if you card has been handed in to them.
If you find your ID card but you have already paid for and had a replacement ID card printed then you should continue to use your new card (as your old card will no longer work) and we will not be able to refund you. If you have found your lost ID card and paid for a new card but it has not yet been printed, please let us know and we will arrange a refund for you.
Please refer to the name change guidance page available on the Queen Mary website. If your name change meets the accepted criteria and is actioned on university systems, you can bring your old card to an AskQM Hub and we will produce a new one for you free of charge.
If your card has never worked or has stopped working for all buildings, you should get in contact with the AskQM Frontline Enquiry Team by logging into AskQM and raising an enquiry under the enquiry category 'Student ID Card'. Please provide us with the 8 digit security number on the back of your ID card and confirm whether your card is not working or has stopped working for all buildings.
Alternatively, you can visit an AskQM Hub with your card and we will check the security number against your record.
If your card is working for some buildings but not others, this suggests that your card is working but you do not have access to certain buildings. If you require access to additional buildings, security can update your access. Please be advised that the AskQM Frontline Enquiry Team cannot grant you access to buildings or request this - requests must be made directly from your academic department to Security. You can still raise an enquiry for this via AskQM as above and your enquiry will be handed to your School/Institute for review.
If a requested change of photo relates to a change of gender identity or for religious reasons (E.G wearing a Hijab) we will print a new card at an AskQM Hub free of charge.