Terms and Conditions

Queen Mary University of London

Online Payment

  1. Definitions

    Academic Year: The period of 12 months commencing on 1 August in each year and ending on 31 July the following year or such period as otherwise notified to the Student in writing by the University from time to time;

    Accommodation Fee: The fees payable by the Student in respect of the Student’s residence in accommodation provided by the University or arranged by the University’s Student Accommodation Service.

    Course: The course of study or programme of research at the University that the Student is intending to study or is currently studying.

    Enrolment Conditions: The standard enrolment conditions for undergraduate, postgraduate and all other students of Queen Mary University which may be found in the student handbook.

    Fees: The Tuition Fees and Accommodation Fees payable by the Student to the University.

    Service Provider: TWebpage-Marketing.com, the University’s third party service provider.

    Student: A person intending to enroll or attending the University for a Course at the University.

    Tuition Fees: The fees payable by the Student in respect of the Course.

    University: Queen Mary University Of London, 327 Mile End Road London E1 4NS

  2. Fees and Payment

    2.1 It is the Student’s responsibility to ensure that the Fees (as stated in any fee document or other document supplied to the Student and as reviewed and revised each Academic Year) and all other fees and expenses relating to the Course (some of which may be subject to a separate agreement) are paid in each Academic Year of the Course. Unless the University agrees otherwise in writing the Fees should be paid on or before the beginning of the Academic Year, whether directly by the Student, or on the Student’s behalf by a third party (such as a relative, employer or other sponsor).

    2.2 The payment of any sums intended to be in respect of Fees by or on behalf of the Student does not in itself indicate the existence of a contract between the University and the Student for the provision of the Course to that Student. A contract shall only come into being when the University or UCAS (as appropriate) has given notification of acceptance of the Student upon a Course subject to meeting the further conditions required for and completing enrolment and registration as a Student in person at the University subsequently.

    2.3 Any information displayed in the online payment facility in respect of the amount of Fees due from the Student is for guidance only. The definitive amount of Fees payable will be notified to the Student by the finance department and shall be made available to the Student within a reasonable period on request.

    2.4 If the Student is studying on a Course which lasts for one Academic Year or less the Student must ensure that the Tuition Fees are paid on or before the first day of the Course, subject to Clause 3.1.

    2.5 If the Student is studying on a Course which lasts for more than one Academic Year, the Student must ensure that in each Academic Year the Tuition Fees for that Academic Year are paid on enrolment of the Course in each Academic Year, subject to Clause 3.1.

    2.6 All payments made through this online payment facility must be made in Pounds Sterling (£). Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by the Student or the third party making payment, and shall not be deductible from the Fees due to the University.

    2.7 Once a payment has been verified and received by the Service Provider, the payment may not be cancelled. In certain circumstances the Student, or the third party making payment, may be entitled to a refund in accordance with Clause 4 below.

  3. Payment by Installment

    3.1 Clauses 2.4 and 2.5 above shall not apply if the University has agreed with the Student in writing that any alternative arrangement for the payment of the Fees will apply to the Student (including payment of the Student’s contribution by instalments).

    3.2 Where an instalment arrangement is set up to make payments by direct debit, the University will notify the Student, or the third party making payment, of the dates on which instalment payments will be claimed.3.3 Payment of Fees by instalment or otherwise by a person or organisation other than the Student does not constitute a contract for the provision of a Course between such person or organisation and the University.3.4 If the Student is expecting part/all of the Fees to be paid by a sponsor, but the latter’s confirmation is not available at enrolment, the University will accept a completed Direct Debit Instruction (’DDI’).3.5 To obtain full registration, upon enrolment, the Student will need to produce:
    • Documentary evidence that the Tuition Fees will be fully/partly paid by a recognised sponsor (i.e. a government agency, a local authority or a commercial organisation); and/or
    • The University’s Cashier’s receipt for payment in full of the relevant Tuition Fees (including pursuant to clause 7.5); or
    • The attached DDI, duly completed setting out the intention of the Student, to pay the Tuition Fees on a regular basis.

    3.6 The completed DDI will be used for the collection of Tuition Fees and will enable the University to draw money in payment of the Student’s Tuition Fees, from the designated bank account [by 4 equal instalments] on the following dates; 28th September, 28th October, 28th November, 28th December. However, for new students, in the event of late registration (and if the 28th September collection date is missed), the University reserves the right to collect on 28th January, if necessary.

    3.7 If the University does not receive full payment by 31st of January, the Student will be deregistered from the Course.

    3.8 Instalments falling on a weekend or public holiday will be payable the next working day.

    3.9 The Student will be reminded of the amounts and precise dates at least two weeks before the first instalment is collected.

    3.10 If the University receives confirmation from a sponsor that they will settle the Student’s full fee liability, the Student’s DDI will, of course, not be activated. PLEASE DO NOT CANCEL the DDI in such circumstances as the Student may have a liability for a subsequent year.

    3.11 The University reserves the right to charge a Dishonour Fee of £25 for unpaid direct debits.

    3.12 Instalments unpaid, for whatever reason, will be included in the next month’s deduction.

    3.13 Subject to Clause 4, the University will not refund instalments due or bank charges unless due to an error of the University.



    A common concern amongst Direct Debit payers is that amounts, which they have not previously agreed, will be taken from their bank accounts. An essential part of the Direct Debit Scheme is The Direct Debit Guarantee, shown [on the DDI], which offers payers protection from just such a situation.

    Please call the staff of the Fees and Awards Office (+44 (0) 20 78827775) or e-mail (directdebits@qmul.ac.uk) and we will be happy to deal with any queries you may have regarding the operation of the Direct Debit Scheme.

  4. Refund of Fees

    4.1 If the Student leaves the University before they complete their Course any entitlement to a refund of Tuition Fees will be made in line with the University Refund Policy prevailing at any time the Student leaves.

    4.2 Such refunds only apply to the Tuition Fees paid in respect of the Academic Year in which the Student leaves and refunds will be made within 31 days of the date when the University considers the Student to have left the University. For the avoidance of doubt, nothing in this Clause 4 shall require the University to refund the Fees (or any part thereof) unless such Fees (or any part thereof) have previously been paid.4.3 Entitlement to a refund of Accommodation Fees will be determined in accordance with the Accommodation Terms and Conditions to be signed by the Student on acceptance of accommodation at or arranged by the University.4.4 In the event that any payment of Fees is to be refunded (either fully or in part) the University will endeavor to make the refund to the bank account from which the refundable payment was made after the Student, or third party making payment, has completed a signed refund request form. If, for reasons beyond the University’s control, a refund cannot be made to the originating bank account, the refund will be made to the Student.
  5. Failure to pay the fees and other amounts

    5.1 If the Fees due from the Student remain unpaid for more than 14 days after the date when they are due the University shall be entitled to charge interest at the rate of 3% per year above the base rate of the Bank of England from time to time on the amount of the Fees outstanding. Interest shall accrue on a daily basis.

    5.2 If the Fees (including any interest) and any other amounts due to the University remain unpaid 28 days after the date they are due including Fees payable under an instalment arrangements established by a third party, the University shall be entitled to take legal action against the Student to recover the debt and/or take any or all of the following steps:-

    5.2.1 exclude the Student from the University in which case the provisions of Condition 9 of the Enrolment Conditions will take effect; and/or

    5.2.2 delay in giving the Student any award or qualification which would otherwise have been made to the Student, and/or to refuse to allow the Student to proceed to any further stage of the Course, until all outstanding amounts have been paid in full, or arrangements for payment have been established which the University considers satisfactory.

    5.3 Payments made by or on behalf of the Student shall go towards settlement of any outstanding debt the Student currently has with the University before being applied to the settlement of any subsequent debt.

    5.4 The University shall have the right to levy an administration charge of up to £25 in the event of any failed payment (whether by instalment or otherwise) unless an agreement has been made in writing prior to such failure with the University’s Credit Control section. Liability for payment of such administration charge shall rest with the Student.

  6. Security

    6.1 All payment details which are entered through this payment gateway are encrypted when the Student, or third party making payment, enters them. Communications to and from the Service Provider’s site are encrypted.

    6.2 The University shall not be liable for any failure by the Student or third party making payment of Fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.

  7. Service Provider

    7.1 Online payments of Fees can be made by credit or debit card. These payments are not collected by the University directly but by the Service Provider. On accepting these terms and conditions the Student, or third party making payment, will be redirected to a website which is maintained and administered by the Service Provider.

    7.2 The Student, or third party making payment, will then be asked to submit appropriate personal and financial information to the Service Provider so that the online payment process can be offered.

    7.3 Where Fees are being paid in full, payment can be made either by credit or debit card via the website maintained and administered by the Service Provider.

    7.4 Where Fees are being paid by instalments, in accordance with Clause 3, payment must be made by direct debit mandate.

    7.5 Once payment is received by the Service Provider in cleared funds, in accordance with clause 7.3 or 7.4 above, the Service Provider will contact the University to confirm the details of the successful payment made by the Student, or third party making payment. On receipt of this confirmation the University will confirm to the Student that the payment has been received and accepted by the University. In the event that the Student does not receive confirmation within 14 days of making the payment it is the responsibility of the Student to check with the University that the payment has been accepted.

    7.6 The Student shall remain responsible for the Tuition Fees and Accommodation Fees until such time as the confirmation referred to in clause 7.5 above is received from the University in relation to each of these (and any other outstanding) amounts owed to the University.

  8. Data Protection

    See our privacy statement.

  9. Information about cookies

    Cookies are small text files placed on a website visitor’s computer, which identify it to our server. Cookies do not identify individual users, only the computer used. They are widely used in order to make websites work more efficiently, as well as to provide certain information to the owners of the site.

    Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them from your computer, visit www.allaboutcookies.org.

    All cookies set by our Service Provider (WPM) for the E-pay site fall into the category of essential for the running of the site. Therefore these can be set without the need to gain opt in from the user.

    Please see the table below for details of the cookies used by Queen Mary, University of London E-pay site;

    Cookie Name



    Used to track user’s language e.g. Welsh


    Used to track the user’s session

  10. Governing Law and Jurisdiction

    The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any individual term or condition herein will be governed by the law of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions. The parties irrevocably agree to submit to that jurisdiction.

Contact Us

Tel: +44 (0)207 882 7676
email: fees@qmul.ac.uk