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Student Experience Directorate

Student Services


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The Advice and Counselling and Disability and Dyslexia Services will both close on Thursday 21 December and reopen on Tuesday 02 January, in line with the main University closure period.

During the Christmas closure period there is useful information on:

The Careers and Enterprise office in iQ East Court will be closed from 21 December to 02 January. Whilst there will not be any appointments or events during this period, Careers and Enterprise have a number of online resources that you can still use at this time:

  • Are you currently looking for or applying for jobs? Browse the QM Careers Hub for vacancies or use our online CV checker to improve your application.
  • Do you have an interview or assessment centre coming up in January? Practice by using our mock interview and psychometric tests.
  • Or maybe you’re just starting to explore potential careers? If so, head over to the Careers Discovery Feed on QM Careers Hub to learn more about lots of different roles and sectors.

The Queen Mary IT Service desk will remain open throughout the Christmas closure period (i.e. Friday 22 December to Monday 01 January) providing remote support only and can be contacted via the usual channels as per the IT Services website. If your query is urgent then we would strongly recommend contacting the Service Desk via LiveChat or on +44 020 7882 8888.

The Campus Customer Support (CCS) teams will be unavailable through the closure period and any support requests requiring CCS support will be progressed from Tuesday 02 January upon their return.

The Technology Enhanced Learning (TEL) support team will be available via the IT Service Desk over the Christmas period on:

  • Wednesday, 27 December – 14:00 to 16:00
  • Friday, 29 December – 14:00 to 16:00

Staff and students can raise queries by logging into Ivanti and raising a ticket or emailing and someone will endeavour to assist with any e-learning related issues or queries raised on the above dates.

The Fees Office at iQ East Court will be closed from Thursday 21 December 2023 to Tuesday 02 January 2024. Opening times will be Monday to Friday 9am to 4.45pm.

If you need to contact the Fees Office over the holidays, please send communications to the following email addresses:

Communications will not be monitored during the holiday closure.

Visit pay your tuition fees where you can find details on how to pay your fees.

Security will be providing normal cover, patrolling and monitoring all Queen Mary campuses on a 24-hour basis during the holidays. The Security Control Rooms on each campus will be open as usual to respond to any requests and enquiries that need immediate action during this time. A member of Security can always be contacted on 020 7882 5000.

Visit the Queen Mary Security website for more information about security around the campus.

The chaplain of St Benet's Chaplaincy is available to all students (and staff) by phone/text/email/zoom at any time over the Christmas Holidays and can meet in person in an emergency.

The St Benet’s chaplaincy at 327 Mile End Road will not be open for drop-in over the holiday but the chaplain Ella Sharples has details of local churches who are happy to personally welcome any students.

The Student Enquiry Centre will close on Thursday 21 December and reopen on Tuesday 02 January for face-to-face enquiries. Students can still log enquiries via the Student Enquiry Centre online (in MySIS). However, these will not be answered during the closure period 22 December 2023 to 01 January 2024.

The Student Health Service will close on 15 December and re-open on 02 January 2024. During that time students are advised to use the main site at 26 Palmers Road (E2 0FA).

The main site will close on the bank holidays: 25, 26 December and 01 January 2024.

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