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  2. About ITS
  3. Governance & Committees
  4. Governance
  5. Service Management
  6. Service level management

Service level management

What is Service Level Management?

Service Level Management aims to negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.

The ITIL project team has developed a process which not only covers SLM but also Design and Transition of new Services into BAU.

SLM, Design, Transition and SLM Control Policy [SLM and Transition Policy]

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