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IT Services

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  1. IT Services
  2. About ITS
  3. Governance & Committees
  4. Governance
  5. Service Management
  6. Request fulfilment

Request fulfilment

The term ‘Service Request’ is used as a generic description for many varying types of demands that are placed upon the IT Department by the users. Many of these are actually small changes – low risk, frequently occurring, low cost, etc. (e.g. a request to change a password, a request to install an additional software application onto a particular workstation, a request to relocate some items of desktop equipment) or maybe just a question requesting information.

Request Fulfillment Policy [Request Fulfilment Policy PDF]

Non Standard request (NSR) form is used to requests that are not in the service catalogue and may be considered a project. [Non Standard Request Form or link to page on Projects]

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