Protect one another: What to do if you have or suspect you have Covid-19

Common Covid-19 symptoms are:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste.

If you experience these symptoms, it’s important that you immediately:

  • isolate yourself from other students, staff and members of the public by going straight home – avoiding public transport as much as possible. While traveling you should continue to exercise safe social distancing and wear a face covering.
  • if on a Queen Mary campus, call 0207 882 3333 for immediate assistance
  • book a Covid-19 test by calling 119 or visiting the NHS website
  • alert the University via

Once notified that you have tested positive for Covid-19, the University will ask you to complete a track and trace form soon as possible. If needed, the University will also draw from a range of other information and data to identify any staff and students that may have had close contact with you.

It is absolutely vital that anyone contacted by our track and trace team (or the NHS track and trace team) follows the guidance they are given and isolates appropriately. It is also important that the information that the University uses is as accurate as possible. This includes records of which spaces staff and students have been in and when, so it is essential for you to use swipe cards as required as well as any other registration procedures that are in place. 

Remember, you must self-isolate if you:

  • experience symptoms of Covid-19
  • test positive for Covid-19
  • live in the same household (ie the same ‘flat’ within a hall of residence) as someone who has tested positive
  • experience symptoms of Covid-19 and are in the process of arranging a test
  • are contacted by NHS Test and Trace or by the University and informed that you have been in recent close contact with someone who has tested positive for Covid-19
  • arrive in England from a country that requires you to self-isolate.

If you are self-isolating, please do also let your course leader/module leaders know so that they are aware of any disruption there may be to your attendance of classes, lectures and other learning activity.

Support for self-isolating students

Self-isolating students can be assured that they will be fully supported.

  • Our Housing Services team will make sure that all students isolating in University residences have help with shopping, extra cleaning and any other welfare support they need as soon as they have notified the University by emailing
  • Students on campus can also call for help at any time on 0207 882 3333.
  • Help is also on hand for all students – whether isolating or not – who are struggling with stress and anxiety. You can access a range of support services through the University’s Wellbeing pages and on the Students’ Union Advice and Support page. Remember that the University’s Financial Assistance Fund is also available for students facing financial hardship.