Netti Neilinn, Process Improvement Analyst
Meet Netti Neilinn, Process Improvement Analyst. In this profile Netti tells us about the Process and Service Improvement project, its role in helping the University achieve its Strategy 2030, and about how to get involved in the Process Improvement Community of Practice.
Can you tell us a little bit about yourself and how long you’ve worked at Queen Mary?
I’ve been at Queen Mary for just over 10 years now, and in that time, I’ve had the opportunity to work in a variety of roles. It’s been fascinating to see different sides of the University and build a network of colleagues across departments. Each role has given me new perspectives on how things work (and sometimes don’t!), which has been invaluable in my current role.
Are there any key projects you are currently working on that you’d like to highlight?
I’m currently working as a Process Improvement Analyst, and up until now, my role has been in a project environment as part of the Process and Service Improvement project – creating the necessary foundation for evaluating how our processes work and embedding continuous improvement as a natural part of how we operate. We’re now preparing to transition into business-as-usual operations from April onwards, which is an exciting but also challenging shift – moving from design and planning to actually living and breathing continuous improvement in our daily work. But hey, it’s called continuous improvement for a reason, isn’t it? So, I have to remind myself from time to time that it doesn’t have to be perfect – we just need to practice what we preach and make sure our approach keeps evolving.
If you want to find out more about Process Improvement at Queen, check out our Process Improvement Hub webpage.
What do you see as your role in helping the University achieve its Strategy 2030?
Process improvement is at the heart of making the University more efficient and effective, which aligns closely with Strategy 2030. My role is about helping teams work smarter, not harder – identifying where we can simplify processes, remove unnecessary barriers, and ultimately free up time and resources for the things that matter most. These improvements will create a better experience for us as staff, as well as for students and the wider community.
Describe your average day/week
Right now, there’s really no such thing as an “average” day for me! Because we're essentially setting up a new function and service within Queen Mary, my work has been constantly evolving as the project progresses. Some days, I’m deep in research or scoping out best practices. Other times, I’m focusing on the practicalities of how we embed new ways of working - thinking through service models, ensuring our volunteer-based initiatives work effectively, and considering how to best support and develop our community members.
It’s been a steep learning curve, and I’ve often had to think on my feet and step outside my comfort zone. But that’s also what makes it so rewarding. I’ve had the opportunity not just to be part of a project but to actively shape it, and that’s something I’m really grateful for.
What’s your favourite place on any of our campuses?
It has to be Canalside – a great spot to take a breather and recharge during the day. Whether it’s a quiet corner to gather my thoughts or just a place with a bit of greenery, I always appreciate having somewhere to step away for a moment.
Do you have any hobbies, pastimes outside of work?
Spending time in nature has always been really important to me. Hiking, long walks, and generally being active outdoors are what I call my “active meditation.” Whenever I get the chance, I try to escape the city for a good hike, but even in London, I make the most of green spaces whenever I can.
Are there any Queen Mary activities/training you’d recommend staff getting involved with?
I have to give a shout-out to the Process Improvement Community of Practice! It’s a fantastic way to not only make a real impact in your own area of work but also to contribute to improvements across the University. Plus, you gain valuable skills, expand your network, and get a better understanding of how things work beyond your immediate team. And the best part? These skills are transferable to any role or sector, so it’s a great investment in yourself as well as the university.
If you're interested in joining, you can find more information on the Process Improvement Hub webpages.