Skip to main content
Modules
  1. Queen Mary University of London
  2. Modules
  3. items

Services Management

Module code: BUSM183

Credits: 15.0
Semester: SEM2

Contact: Dr Stephan Dickert

The services sector has become one of the most important sectors from both an economic and a managerial point of view. Besides pure services providers an increasing number of 'new' services providers emerge, usually offering hybrid offerings that include goods and services components. This module provides students with an overview of important aspects of services management; outlines relevant frameworks, concepts, tools, and processes to improve the understanding of service design, management and commercialisation.

Connected course(s): UDF DATA
Assessment: 100.0% Coursework
Level: 7

Back to top