Helpdesk
The Estates Helpdesk is open between 9am and 5pm Monday to Friday (excluding Bank Holidays and University Closures).
Contact Helpdesk
Email: estates@qmul.ac.uk
Telephone: 020 7882 2580
If you require urgent assistance outside of the Estates Helpdesk opening hours please contact QMUL Security on 020 7882 5000 or in an emergency 020 7882 3333.
The Helpdesk provides QMUL with a single point of contact for all operational services.
Raise a request on Helpdesk System
Please access the Self Service Portal to raise and manage any request for the following services:
- Maintenance
- Cleaning (including waste removal**)
- Porters
For any emergencies or risks to health and safety please telephone the Helpdesk on 020 7882 2580
When you contact us, don't forget to tell us:
- The nature of the problem
- The location of the problem - preferably the building, floor and room number.
- Your name and contact details - as we may need to contact you for more information or update you on our progress
** For disposal of old IT equipment (PCs, monitors etc.) please contact the IT Services helpdesk at servicedesk@qmul.ac.uk or 020 7882 8888.
In an emergency
Outside of the Helpdesk opening hours, if there is an emergency that poses an immediate threat to people or property, please telephone Security on:
- 020 7882 3333 - available 24 hours a day/7 days a week
A Maintenance Manager on call-out duty will then be contacted to deal with the emergency situation.