ReFleks App Privacy Policy
ReFleks App Privacy Policy v1.0 24050701
Privacy Policy
This document sets out the terms governing your use of the ReFleks mobile application (App). This mobile application was developed by Deep-C Vision in partnership with the Bone and Joint Health, Queen Mary University of London. The ReFleks App study is being run by Queen Mary University of London & Barts Health NHS Trust. These terms and conditions apply to all users of the App. In using the App you confirm that you have read and understood the information herein. The ReFleks App is a tool which allows submission of information and does not store personal details. We provide additional help links for information purposes only.
1. Information We Collect:
a. Personal Information: We may collect personal information such as your name, email address, and other relevant details only when you voluntarily provide them.
b. Health Data: The ReFleks App collects and processes health-related data, including but not limited to BMI, activity levels, pain medication usage, QoL, GPPAQ, and WOMAC questionnaires.
2. How We Use Your Information:
a. We use the information collected to provide and improve the Releks App's features and functionality.
b. Your health data may be anonymized and aggregated for research, analysis, and improvement of the ReFleks App.
3. Sharing Your Information:
a. No external collaborators are working with the ReFleks App study and shall have no direct access to the ReFleks App database. Patients identified and who consent to participation in ReFleks App will be allocated a unique study ID number. Data will be collected on electronic CRFs using a specifically designed database. Any sharing of data outside of QMUL, following successful application will contain only the unique participant ID allocated to each person. As such, personal data has been converted into a pseudo-anonymised form which does not amount to a disclosure of personal data and individuals’ identities are fully protected. This is the case even though QMUL, as custodian of all the data, has the ability to link this unique code back to the patients’ initials and DOB. We do not sell or share your personal information with third parties without your explicit consent, except as required by law.
b. Anonymized and aggregated health data may be shared for research or analytical purposes.
4. Data Security:
a. We implement reasonable security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.
4.1 Securing your devices:
It is your responsibility to keep your devices secure; this includes keeping your log-in credentials safe and secure. Should you feel your password has been compromised you can contact the ReFleks App study team to advise and discuss.
5. Your Choices:
a. You can choose not to provide certain information, although it may impact the ReFleks App's functionality.
b. You can opt-out of data sharing for research or analytical purposes by contacting us at refleks@qmul.ac.uk.
6. Third-Party Services:
a. The ReFleks App may integrate with third-party services for data collection. Your use of those services is subject to their respective privacy policies.
7. Data Deletion Policy:
a. User-Initiated Data Deletion
Users can delete their personal data by using the “Terminate Account” feature available within the app. This option allows you to permanently delete your account and all associated data. Once initiated, the deletion process is irreversible.
Steps to Delete Data:
Navigate to the Settings section in the app.
Select the Terminate Account option.
Follow the prompts to confirm the deletion of your account.
We will ensure your data is removed from our servers within 30 days
b. Scope of Deletion
Once your account is terminated, your personal data will be permanently removed from our live servers. Some data may remain in backup systems for up to 30 days before being completely purged.
c. Third-Party Services
If your data has been shared with third-party service providers as part of the app’s functionality, we will take reasonable steps to ensure they also delete the data in accordance with our policies.
d. Contact Information
For further inquiries about the data deletion process or to report issues with account termination, please contact us at refleks@qmul.ac.uk
8. Compliance with Laws:
a. We comply with all applicable laws and regulations regarding the protection of your privacy and data.
9. Changes to This Privacy Policy:
a. We reserve the right to update or change this Privacy Policy at any time. Changes will be effective upon posting the updated policy on our website.
10. Copyright:
We are offering you this App to use for your own personal use without cost, but you should be aware that you cannot send it on to anyone else, and you’re not allowed to copy, or modify the App, any part of the App, or our trademarks in any way. You are not allowed to attempt to extract the source code of the App, and you also should not make derivative versions or translate the App into other languages. The App itself, and all the trademarks, copyright and other intellectual property rights related to it belong to Queen Mary University of London ReFleks Privacy Policy V1.0 24050701.
11. Contact Information:
a. For any questions or concerns regarding your privacy, please contact us at refleks@qmul.ac.uk.
By agreeing to the Terms and Conditions and Privacy Policy
I accept the Terms and Conditions and Privacy Policy
I consent to the use of my personal information in a safe, secure, appropriate and legal manner for the delivery of the ReFleks App.