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External Relations

Copywriting

Follow these key tips for creating clear, inclusive, and readable copy to ensure your written content is accessible to everyone.

Language and Ttne

Use plain language

  • Avoid jargon, technical terms or complex sentence structures where possible.
  • Aim for clarity and simplicity, because the average reading age in the UK is around 10 years old.

Be concise and direct

  • Get to the point quickly.
  • Use short sentences and paragraphs to aid comprehension.

Use inclusive language

  • Avoid idioms, metaphors or culturally specific references that may confuse or exclude readers.

Structure and layout

Use headings and lists

  • Break content into clear, logical sections using descriptive headings.
  • Use bullet points or numbered lists to improve readability and help users scan quickly.

Write descriptive links

  • Ensure link text clearly describes the destination (eg “Download accessibility guide” instead of “Click here”).

Left-align text

  • Avoid justified text, which can create uneven spacing and reduce legibility.

Readability and accessibility

Use adequate font size and spacing

  • Use a minimum of 12pt font.
  • Maintain good line spacing. We recommend using 1.5x, as it is a helpful guideline for readability.

Test with a screen reader or accessibility tool

  • Use tools like Microsoft’s Accessibility Checker to test your content and ensure it’s accessible to all users.
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