The managed service provides managed laptop computers to staff in a secure, systematically managed, and supported environment.
This service is available to all staff that have been migrated to the ITS centrally managed service. This includes all of Professional Services and a number of Academic schools. Please see the Device choices by staff group for more information.
The service is based on providing users a choice of device from the standard IT services offering. These devices are procured via purchase agreements with suppliers for Dell and Apple, and work on a centrally managed service. Schools and Institutes are asked to give sufficient notice to ensure on-time delivery. We ask that you allow 5 working days for ordering, building and installation of standard managed devices.
*Funding: Devices for PhD students and pooled/loan devices (e.g. laptops) in a School/Institute office are funded by the School or Institute.
A Managed device is a Queen Mary-owned laptop, desktop or Mac which runs on the Centrally Managed Service. Staff can work on these devices, in a secure, systematically managed, and supported environment. This helps keep Queen Mary’s network secure, protecting staff and student’s data. This includes:
Features
Standard Managed Service
Managed Research Desktop Service (MRDS)
1 Please note, the standard Managed Service is still the default image/service for a device request. Should the standard Managed Service not meet your requirements/fulfil your needs, you will need a business case to justify reason(s) with approval from your line manager and/or FDO for assessment from ITS research. Please find the template in the Exceptions section below.
Predominantly aimed at research staff and students, mRDS provides an additional secure Virtual Machine for users to download and experiment with software as they please. The device still runs on a centrally managed service, but users can open a Virtual Machine also known as, Play Area/Dev Environment/ Sand Pit, to carry out their research requirements, whilst not compromising the security of the wider QM network.
mRDS inherits all the security and management features of the standard managed service including access to the wide and rich list of packaged applications/software.
A Virtual Machine is integrated as part of the mRDS build and this is the secure safe space/environment where users will have full administrative rights to carry out their testing, development, research, and teaching work.
To ensure we mitigate any risk to QM’s managed network where our core/critical business systems reside, mRDS sits on a new, completely separate and segregated security network.
#
MRDS Features
Windows
Linux
Mac
1
Laptop devices spec
Option D from the service catalogue
14” Screen Enhanced Graphics
12th Gen. Intel® Core™ i7
Nvidia GeForce MX550 Discrete Graphics w/Thunderbolt
16 GB Memory
1 TB Hard Drive
MacBook Pro 13-inchApple M2 chip with 8-core CPU10-core GPU512GB SSD Hard Drive16GB RAMSpace Grey
2
Admin rights
No
3
Managed network (SD25)
Yes
4
MS Office 365 license
A5
5
Desktop Virtual Machine (VM)
Oracle Enterprise Desktop VirtualBox
Desktop Parallels Business
a) Admin rights
b) GPU Passthrough
c) Other
Spin up Windows and Linux VM
AppleID not available in VM
6
Application and Software Requests
List from standard managed service list here
800+ for Windows
As per School/Institute standard managed collection
7
ISO27001 Compliant
8
Wired Service
Upon Request mRDS Auditing end user connections Checklist Template.docx
Upon Request
mRDS Auditing end user connections Checklist Template.docx
Managed Windows Device - User Guide [PDF 2,361KB]
Managed Mac Device - User Guide [PDF 2,971KB]
mRDS: Creating a Windows VM on a Windows device
mRDS: Creating a Mac VM on a Mac device
Laptops and Desktops
MacBook, iMac and iPad
*iPhones Excluded
Laptop and Desktop
Software provided on the Staff Managed Device Service falls into two categories, standard software which is installed on workstations by default, and optional software. Optional software includes specialised applications and applications which are not used by most people. Licenses may need to be purchased for some items.
Requests for additional software applications can be done via our IT Service Desk self service portal or by emailing servicedesk@qmul.ac.uk. Please allow a minimum of 15* working days to perform software evaluation and installation. Requested software must be tested by the person requesting the software or somebody with the appropriate skills to carry out the required tests at least 5 working days before the intended use.
Please note, IT Services are obliged to evaluate the software to ensure that it doesn't violate any of our security policies.
Where a device is either no longer fit for purpose, or beyond economical repair, IT Services will replace on a like-for-like* basis. Where a user then requests an upgrade/higher specification (e.g. additional RAM to run memory intensive applications, screen quality, accessibility) from the standard IT Services’ offering**, this must first be approved by the School/Institute Manager and funded from the School/Institute budget.
*Desktop PC; laptop; Mac device
**The standard support and desktop provision from IT Services is for one device per user.
Should there be a need for a device to be used both in the office and at home/other locations we promote the laptop, docking station and monitor solution in the office. Please refer to the service catalogue to view the standard range of models available. Note: if the user has access to the central File Store, the QMUL policy is that documents and files should be stored centrally, not on the device hard drive for security reasons – this therefore should not necessitate the need for higher capacity storage.
Before ordering, please ensure the user familiarises themselves with the Health and Safety Display Screen Equipment (DSE) guidance.
IT Services will provide the current standard device unless a specific request is made for a higher specification Dell, Dell laptop or current standard Mac device. This will be classed as a non-recommended device.
Should a non-standard device be required, you will need a business case to justify reason(s) with approval for any additional cost from the School/Institute Manager and funded from the School/Institute budget. The lead time for non-standard devices is 90 working days.
IT Services may re-issue the computing device from the previous incumbent, after resetting the device, removing data from the previous user and updating the records, or provide a like for like or better replacement device from stock.
Should the end-user want to collect, or arrange for a courier to collect, the device for home use, then Campus Support are available between 9am and 5pm in G.15 in Francis Bancroft, Mile End Campus.
We request that they arrange a date/time through the ITS Service Desk.
Note that we are unable to offer packaging services – this needs to be organised by the person requesting the service or via the courier company.
Hours of Service: 24/7/365Supported Monday to Friday 7am–7pm (with limited out-of-hours support available on Bank Holidays and University closure days).
Contact the IT Service DeskCall: +44 (0)20 7882 8888Email: servicedesk@qmul.ac.ukSelf-service: IT Service Desk
Should the standard Managed Service or recommended device offering not meet your requirements/fulfil your needs, a business case to justify reason(s) should be submitted via the IT Service Desk to be approved by relevant teams.
Exemption from QM Standard Managed [DOC 41KB]
Non-recommended Device Checklist Form [DOC 43KB]
Please note, for a self-managed, non-recommended device both forms are required.