Your feedback helps us to make positive change at Queen Mary. There are lots of opportunities throughout the year to tell us about what’s going well and what could be improved. We encourage you to take these opportunities to have your say and make a difference for yourself and for future students. Find out more.
We listen to your feedback and it’s taken very seriously. The results and comments from surveys and module evaluations are analysed and used to develop plans to make the student experience at Queen Mary the best it can be. Read our 'We listen' statements below for examples of the positive action we've taken in response to student feedback.
Updates over the summer
New and improved study spaces
We have launched an ongoing project to increase the amount of study space across our campuses, and make the University a better place for students to work and socialise. More.
Reduced costs for students
We have increased the print credit allowance so that all students now receive £10 iPay credit at the start of each academic year. You can use your iPay account to pay for printing, photocopying and library fines online and using your student ID card. We are also significantly reducing library fines from Monday 1 October More.
New lockers installed on campus
We have installed 120 lockers in the Bancroft Building at Mile End, primarily intended for use by commuting students to leave belongings while on campus. More.
Improved timetable function on the QMUL app
We have refreshed the timetable tile on the QMUL app so that it displays better on mobile devices. More.
24/7 opening at Mile End Library
The Mile End Library is now open 24 hours a day, seven days a week, during term-time.
More collaborative learning space and bookable areas
We have refurbished Hive East at the Mile End campus to provide more space for group study and work, as well as more bookable spaces for student activities.
Cashless library payments
We have made the payment process at the library easier and more streamlined.
New laptop loans service
Laptops are now available on loan from the Lapsafe kiosks in Mile End and Whitechapel Libraries.
Increased print credit allowance for students
All students now get £10 each year through your iPay account for printing and copying.
Reduced library fines
We have reduced library fines on late-returned loans.
More opportunities to gain work experience
We’ve doubled the number of places available on the QConsult programme and extended places on the Careers Taster Scheme.
Wider range of work experience programmes
We’ve introduced and trialled two new programmes: QInsight and QChallenge London, offering exciting work experience opportunities.
Student Services listened
Improved mental health awareness and training
We organised adult mental health first aid training for staff, and suicide awareness sessions for staff and students.
More disability and dyslexia appointments
We now offer more appointments than ever before, including same-day appointments at our weekly drop-in sessions.
Improved Disability and Dyslexia Service
We have moved the Disability and Dyslexia Service to a quieter area of Bancroft Building with a confidential, private waiting room for students.
IT services listened
Improved timetables on QMUL app
We have updated the way your timetable is displayed on the QMUL app, so that it’s easier to find out where you need to be and when.
Better outdoor Wi-Fi coverage
We’ve extended the Wi-Fi coverage to previously unserved areas of the Mile End and Charterhouse Square campuses.
Upgrade to Wi-Fi in key buildings
You can now access the Cisco Wi-Fi service in the Engineering, Informatics Teaching Laboratories and Computer Science Buildings.
Replacement of furniture and appliances
We have carried out a major renewal and replacement exercise, providing new desk chairs in all residences and replacing hobs, carpets and mattresses where needed.
More communal activities for residents
We now open The Curve at the Mile End campus one Saturday a month to host a brunch exclusively for residents.
More affordable meal options
We introduced a ‘meal of the day’ deal for £3.95.
More price promotions on food
We now offer price promotions such as ‘double your money’ vouchers.
Estates and Facilities listened
Newly refurbished teaching rooms
We refurbished 14 teaching rooms in the Garrod Building at Whitechapel and 14 in the Francis Bancroft Building at Mile End, including new fixtures and fittings, decorations, and teaching equipment.
New and updated audio-visual equipment in teaching spaces
This includes new equipment at the Mile End, Whitechapel, Charterhouse Square and West Smithfield campuses.
New lockers available on campus
We have installed 120 lockers in the Bancroft Building (Mile End campus) to make it easier for commuting students to store belongings while on campus.
Improved study spaces
We have made more study spaces available to students across campus, and refurbished existing study spaces to increase capacity and improve facilities.
Clearer guidance on study and social spaces
We have designated spaces for individual study, group study and social study, meaning less disruption to your style of studying. We have also made it easier to find study spaces by adding location categories for individual, group and social study spaces on the QMUL app maps.
Improved outdoor spaces on campus
We are increasing outdoor furniture in Graduate Square and along the canal at Mile End to make the campus a better place to be.
Student input on social spaces
We are consulting with you on how to use and improve the Mucci’s restaurant at Mile End.
The Students' Union listened
Free printing available for all students
The Students’ Union introduced free-to-use printers in the Students’ Union Hub and BLSA Building to lower the additional costs associated with studying.
More alcohol-free events and opportunities to meet new people
The Students’ Union introduced a brand new ‘Try Something New’ programme with over 100 events run by the Union, societies and sports clubs. These are one-off opportunities, where you can just turn up and play with no commitment.
The Graduation team listened
More affordable ticket options
We decreased the price of 'Live Relay' tickets from £15 to £5 so more of your guests can attend.
Improved seat allocation system
We changed the way we allocate seats to make it more likely you will be sitting with course mates.
As well as the highlights above, QMUL has made other changes in response to your feedback:
Better study space facilities
We upgraded 90 study spaces with modern power sockets, including USB sockets for mobile devices.
Additional electronic resources in the libraries
We are purchasing access to additional electronic resources, such as the Times Digital Archive, 1785–2011.
Better management of study spaces
We now proactively manage the use of study spaces in the libraries so that they cannot be ‘reserved’ by students who are not present.
Better management of Graduate Centre study spaces
We now proactively manage the spaces on the 7th floor of the Graduate Centre to ensure the space is available to postgraduates 24/7.
Increased number of Careers and Enterprise appointments
We now offer more appointments to provide more availability and flexibility of time slots.
More varied timings and formats of careers events
We introduced breakfast meets, lunchtime seminars and evening workshops to suit different timetables and availability.
Quicker sign-in at careers events
You can now sign into careers events by swiping your student ID.
Increased staff resource in the Disability and Dyslexia Service
We introduced two new permanent, full-time, student-facing posts this academic year.
Greater access to health and wellbeing information
We held Wellbeing Hubs in cooperation with local charities and the NHS for you to access information on GP registration, sexual health, drug and alcohol use, and free vaccinations on the day.
Increased support for those with Autistic Spectrum Disorders
We now run workshops in partnership with the National Autistic Society for students with an Autistic Spectrum Disorder to meet, establish friendships and feel part of the Queen Mary community.
Improved laundry facilities
We improved the appearance of laundry rooms around campus and installed more seating and plants.
Improved residential environment
We installed additional lighting in the trees in the Student Village at the Mile End campus to improve the area’s appearance.
High standards for our catering suppliers
We use industry-leading suppliers following sustainability guidelines such as Red Tractor and Farm Assured Classification, as well as Soil Association, Marine Conservation Society, Vegetarian and Vegan Association, Fair Trade and ethical farming initiatives and recommendations.
Increased transparency in catering sustainability
We held a ‘meet the suppliers’ fair to give you the opportunity to ask our suppliers about where their products come from.
Fair wages for all university and Students’ Union staff
This year the Students’ Union joined the university in paying all of its student staff the full London Living Wage, as defined by the Living Wage Foundation.
More accessible careers opportunities
The Students’ Union introduced a new ‘Opportunities’ website detailing employability events, careers talks and internship roles available.
Reduced cost of food and drink on campus
The Students’ Union introduced a new value food range in Union outlets.
New Trans Representative for students
Queen Mary has a larger trans community than any other Russell Group University. To better support our trans students, the Students’ Union created a new Trans Representative position on Student Council.
Funds available to support the cost of graduation
We introduced a graduation fund to help students struggling with the cost of graduation to access money for gown hire.
Increased transparency in graduation spending
We created an infographic to explain how we fund our ceremonies and where the money is spent.
Increased financial accessibility
Students can now apply to have the cost of their gown covered by the university and Students’ Union through the Cap and Gown fund.
Reduced enquiry response time
Our new Gradbot 'Bob' is available to answer your Graduation queries 24/7 on the Graduation website.
Improved communication with students
We now send all Graduation communications to both your university and personal email addresses as per your student record.
More inclusive catering options
We are working with Queen Mary’s catering team to launch a Graduation Food Festival serving a wider variety of food and non-alcoholic drinks.
Greater support during ceremony
We now have a second Stage Marshall in each ceremony to help fit your gown and prepare you before you go on stage.
More souvenir options
We are working with our merchandise supplier Campus Clothing to improve their souvenir offering based on student reviews.