Our policies and procedures

Below are our current written protocols for delivering our functions and responsibilities.

Procedures and policies for conducting university business

• Policy zone

Procedures and policies relating to academic services

• Academic policies, regulations and procedures (taught programmes)

Procedures and policies relating to student services

This includes relevant policies and procedures as they apply, for example, to student admission and registration, accommodation, management of the student records system, the assessment of external qualifications, internal student complaints and appeals, and code of student discipline.

• Registry procedures
• Academic policies, regulations and procedures (taught programmes)

Procedures and policies relating to recruitment

• Human resources policies and procedures
• Current vacancies

Code of conduct for members of governing bodies

• Council webpages

Equality and diversity

This includes policies, statements, procedures and guidelines relating to equal opportunities.

• Equality webpages
• College environment and wellbeing

Health and Safety

Further information can be obtained by contacting the department direct.

• Health and Safety policy and procedures

Estate management

This will include disposals policy, estates strategy and plan, facilities management policies, grounds and building maintenance.

• Estates Strategy [PDF 1,633KB]
• Estates and services committee – part of Finance Committee

Complaints policy 

• Student complaints, appeals and misconduct

If it is not possible to resolve your complaint informally, we can arrange for it to be investigated by the Academic Registrar & Council Secretary:

Jonathan Morgan
Queen Mary University of London
Mile End Road
London
E1 4NS
email: j.d.morgan@qmul.ac.uk 

Information, records management and personal data policies

• Freedom of information
• Data protection
• Records management
• Archives

Research policy and strategy

This includes quality assurance procedures, policy and procedures relating to intellectual property, ethics committee terms of reference, applications and their approval, and any other relevant codes of practice.

• Research strategy, policies and procedures
• Research degrees
• Statement on research involving animals

Charging regimes and policies

Generally, access to information held by Queen Mary will be free of charge. Single copies of documents will normally be available free of charge from our website or in hard copy format or e-mail attachment free of charge from foi-enquiries@qmul.ac.uk or in writing from the Records & Information Compliance Manager:

Paul Smallcombe
Queens' Building
Queen Mary University of London
Mile End Road
London
E1 4NS

Charges may be imposed for:

• Providing statistical information that requires specialist handling
• Specified hard copy publications
• Abnormal postage, for example where a large quantity needs to be sent

Charges will reflect the staff time necessary to produce the information and any copying and postage. We will inform the enquirer of these charges when they request the information and we will require payment in advance.