Do you have a burning question? This page has been designed to help answer any questions that you may have about hosting your event at Queen Mary.

Please click on the headings below to expand the section and find out more information on each topic.

Terms and Conditions

You can view the terms & conditions here:

Terms and Conditions [PDF 500KB]

More information is available in our downloads section.

Privacy and Cookies

To understand privacy and cookies in use on this website, we have a dedicated privacy and cookies notice, which explains how Queen Mary Venues (the commercial venue hire brand of Queen Mary University of London [new window]) collects personal data and how we use it, and about cookies used on this site. It applies to information we collect about:

  • people who request a site visit or send an enquiry
  • people who communicate with us via our 'Live Chat' facility
  • people who make bookings
  • visitors to our websites

To find out more, visit www.qmul.ac.uk/venues/privacy/ [new window] or contact us at: commercialmarketing@qmul.ac.uk

Mailing list sign up

You can sign up to our Queen Mary Venues mailing list by visiting: http://eepurl.com/doMp0j 

We would expect to send emails out to this list with the following frequency and schedule:

News: once every 13 weeks
Special Offers: once every 18 weeks

Complaints procedure

We are committed to providing a high quality service to all our guests. When something goes wrong we would like to hear from you; this will help us improve our standards. If you have any concerns about the service you have received, please refer to the E&H Complaints Procedure [PDF 69KB] which gives details of how to formalise your concerns.

Parking at Queen Mary

*Please note, due to expected redevelopment work at Queen Mary - parking facilities should not be relied upon as part of your event*

Parking is extremely limited on campus and you are therefore advised to take public transport to reach Queen Mary. Limited parking is available at weekends only. Details of public parking in the vicinity can be found at: www.towerhamlets.gov.uk/lgnl/transport_and_streets/parking.aspx

WIFI access on campus

Many areas are covered by WiFi, however a login is required. For residential guests this can be arranged via Reception in the Westfield Village and for non residential guests and organisers please contact our team. Please note 24 hours notice is required.

Post at Queen Mary

A post box is located on campus outside the Joseph Priestley building (no. 41 on our campus map).

We regret that we are unable to accept any postal deliveries for guests staying in our accommodation.

Nearest Tube and Mainline stations

Information on location and travel options is available in the location section.

Nearest airport

Information on location and travel options is available in the location section.

Disabled access

Queen Mary buildings are compliant under the Equalities Act. Should you have guests with specific requirements please let the Queen Mary Venues team know so they can ensure the facilities are suitable / advise you of specific details.

Local area information

If staying on the Mile End campus, local tourist information can be found at Reception in France House. Additional local information can be found at: www.visiteastlondon.com.

Sports facilities

Qmotion is a fitness centre on campus located on our Mile End campus. Details can be found at: www.qmsu.org/qmotion

Eating at Queen Mary

Mile End & Whitechapel: There are a number of cafés and catering outlets on the Mile End campus and a cafe on the Whitechapel campus. Visit www.catering.qmul.ac.uk for more information.

Charterhouse Square & West Smithfield: There are a number of local cafés and restaurants in the surrounding areas of both campuses.

Corkage charge

You are more than welcome to bring your own wine, champagne, spirits and beer with you to your event, we just require a corkage charge of £10 per bottle for wine, £15 per bottle for champagne/spirit and £10 per case of 24 beers. We do have an extensive wine list available via our in house Queen Mary Hospitality team, please refer to our Menus [PDF 5,325KB] for more details.

Visiting The Queen Elizabeth Park

You can get the number 25 bus from the end of Westfield Way to Stratford to head into the Olympic park via Westfield Stratford (details via Reception or the Sales team).

Emergency medical and dental facilities

In an emergency please dial extension 3333 and Queen Mary Security will either call a first aid officer or an ambulance as appropriate.

There is an NHS Urgent Care Centre at:

Homerton University Hospital
Homerton Row
E9 6SR

This is open daily from 07:00 to 03:00 (closed 03:00–07:00), except on UK Public holidays, when it is open 07:00–22:00 www.homerton.nhs.uk.

The closest Accident and Emergency (A&E) department is located at:

The Royal London Hospital
Whitechapel Road
E1 1BZ

This is open 24 hours a day, 7 days a week www.bartshealth.nhs.uk.

Things to do locally

The Lonely Planet Guide to East London has some useful information on things to do, some of our favourite things to visit/do in the area:

Event deliveries prior to event date

We are able to accept deliveries for events prior to the event date, please contact your event coordinator who will confirm the address to send items to.

Checking-in and checking-out

Check in time is 2.00pm and check out is 10.00am.  You can check-in at Reception located in France House, Westfield Village, Mile End Campus.

Provisions in bedrooms

  • Linen, towels and toiletry packs – Mile End
  • No provisions – Whitechapel

Facilities on the Mile End Campus

  • Qmotion Fitness Centre
  • Santander Bank and ATM
  • Village Shop
  • Launderette
  • Catering outlets

Classroom/lecture theatre equipment

There is a data projector in all rooms and all lecture theatres have lectern microphones.

Venue/room access for organisers

You will have access to the venue 30 minutes before your booking for set up. Should you need extra time please speak to your event coordinator.