We're still here to help
As we continue to work through these unprecedented times we wanted to give you an update on activity from Queen Mary Venues. We may not be in the office but we’re full steam ahead as we embrace our new working from home environments.
20 April 2020
We’ve got news around how our venue operations have re-aligned to help the community, what our current availability is looking like and how we’re adapting our cancellation policies. And all of this based on our primary focus, the wellbeing of our people; our students, our staff, our guests and our visitors of Queen Mary University of London.
How are we helping our community?
We’ve always been proud of our residential campus at Mile End and our East London location is now more valuable than ever. Our fortuitous position has opened the doors of opportunity allowing us to play our part in supporting this crisis. Queen Mary University has allocated and prepared 300 bedrooms for NHS keyworkers enabling them to stay closer to their allocated place of work. Our Operations teams have worked with various stakeholders across the University to ensure that we have the right resources in place to support this arrangement with Barts Health NHS Trust.
Our Queen Mary Food team have been delivering meals to local charities including St. Mungo’s and Whitechapel Mission as well as distributing food from Queen Mary itself to vulnerable people in the local community, including a charity in Hackney feeding families. We’re also feeding the NHS workers and volunteers we are housing and our students who remain on campus.
When can we expect the bookings diary to be open?
It’s open now!
We’re still working on contacting our customers who have events booked in between now and the end of August 2020. To assist in the #stayhomesavelives campaign we’re not expecting to have operational resources on campus throughout the spring and summer season of 2020.
Our diary is currently open from the 1st September and so we would be more than happy to assist you looking for suitable dates for any events that you’ve had to postpone owing to the current climate, or perhaps a new event to bring people together after this has passed. #wewillmeetagain
But what if I book for September and this isn’t over by then?
We remain committed to ensuring our customers experience flexibility during these challenging times, so we have extended our cancellation policy.
If you place a new piece of business with us for September – December 2020 and later in the summer you need to cancel* as a direct result of COVID-19, then we are prepared to offer you one of two options:
- Postpone your planned event to another date within a six month timeframe, re-allocating all deposits paid to the new date.
- Cancel the event with a full return of deposit payments.
*COVID-19 Terms and conditions apply
For any queries get in touch at firstname.lastname@example.org