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Undergraduate

Frequently asked questions

We hope you can find the answer to your question, however, if you have any further questions or need some advice, please don't hesitate to get in touch.

What is Clearing?

Clearing is an opportunity for those who have missed the conditions of their offers or have changed their minds about the university or course they want to study.

The main reasons you may be eligible to use UCAS Clearing:

  • You are not holding any university offers but have a live UCAS application
  • You received offers but did not meet the conditions of both your firm and insurance choice offers
  • You received offers but declined them all or did not respond by the deadline
  • You applied after 30 June (when the main UCAS cycle ends all new applications go automatically into Clearing)

When does Clearing open?

Early Clearing opens on Monday 6th July. If you already have your results, you can apply to Clearing from this date.

Main Clearing will open on 13th August.

You can register your interest and we will send you further information about Clearing.

Who can use Clearing?

Clearing is open to UK, EU and International applicants. 

You’ll be able to use Clearing if one of the following situations applied to you:

  • You are not holding any university offers but have a live UCAS application
  • You received offers but did not meet the conditions of both your firm and insurance choice offers
  • You received offers but declined them all or did not respond by the deadline
  • You applied after 30 June (when the main UCAS cycle ends, all new applications go automatically into Clearing)

We can consider expressions of interest and make an offer of study if you do not currently have a UCAS application. However, you’ll need to complete and submit a UCAS application in order to accept the offer.

If you haven’t yet applied, apply online now via UCAS Apply. You’ll need a reference as well as a personal statement to successfully complete your application.

 

Can international students join Queen Mary through Clearing?

Yes, international students can join Queen Mary through Clearing. You can enter the Clearing process if you:

  • decide to apply for a UK university after 30 June
  • didn’t receive or accept any of your offers
  • didn’t meet the conditions of your offer

To apply through Clearing you will need to register with UCAS, if you haven’t already.

What courses are available in Clearing?

To find an updated list of our programmes that still have places in Clearing, please visit our online course finder.

This website is updated regularly to reflect whether we still have vacancies on our programmes in Clearing.

Once you have found a course that you wish to study, please contact us and we will go through the Clearing process to assess whether you are eligible.

I'm interested in applying to Queen Mary through Clearing. How can I do this?

You’ll need to have received all your qualification results before contacting us. A step by step guide to the Clearing process and what to expect can be found in Our Guide to Clearing.

If the course you want to join has vacancies and you meet the minimum academic entry requirements that we’re looking for, contact us to discuss making an application.

I’m holding an offer elsewhere. Can I join Queen Mary University of London through Clearing?

If you are holding an unconditional firm offer, you can self-release using the ‘decline your place’ button in UCAS Track, however we advise speaking to your university/college and an adviser at your school/college before using this button.

 

Before you ask to be released, you should call our Clearing hotline so we can confirm whether or not we are able to offer you a place on your chosen course of study. If this is the case, you’ll be given a verbal offer of study and sent a subsequent email communication directing you to refer yourself to Queen Mary and your chosen course on UCAS Track. This email communication will also contain a deadline by which to refer yourself us.

 

Make sure you have a verbal offer from us before you get released from your current University as you may find yourself in Clearing without a University place anywhere.  Please ensure you meet the deadline to refer yourself in UCAS Track. This will be communicated at the point of offer.

 

Queen Mary University of London is not obliged to accept any applicant who refers themselves to us without having made prior contact, or any applicant who refers themselves to us after the referral deadline.

I didn’t initially apply to Queen Mary. I’ve now got my results and I meet the minimum grades you’re asking for. Can I apply through Clearing?

Absolutely! If the course you want to join has vacancies and you meet the minimum academic entry requirements that we’re looking for, you’ll need to contact our Clearing Hotline to confirm that we can offer you a place.

I’ve been offered a place at Queen Mary. What do I need to do next?

After receiving a verbal offer of study at Queen Mary, we’ll also send an email confirming your offer in writing with instructions to refer yourself to Queen Mary University of London through UCAS Track. This email will contain a deadline by which you must refer yourself to us on UCAS.  Queen Mary are not obliged to accept any applicant who refers themselves after the communicated deadline.

 

Only once you’ve referred yourself to Queen Mary, and we’ve verified the information provided at the point of verbal offer, will we confirm your place and make an unconditional offer of study.  This will then update on UCAS Track, at which point your place on your chosen course of study at Queen Mary is secure.  

 

You’ll need to choose Queen Mary as the institution – our Institutional code is Q50, and the email will contain the course code. Once you’ve done this, you’ll need to allow sufficient time for our Admissions team to verify the information provided at the initial point of offer and process an unconditional offer of study. This will usually take 1 - 2 working days, and will update on UCAS Track once complete.

I haven’t received an email regarding my verbal offer: why is this?

If you have previously called the Clearing hotline, we will have taken down the details provided by you. Please check that the email sent has not been received in your spam/junk mailboxes and ensure that the email address you provided to us on the phone/live chat was the same as is on your UCAS form.

I can’t refer myself to you in Clearing by the deadline: please can you extend it?

If you are unable to refer yourself by the deadline specified in your email, please contact us via email and the decision on whether to extend your deadline will be at the discretion of the academic school and subject to whether there are still places left on the programme you have received a verbal offer for. Unfortunately we cannot guarantee that we will be able to extend your deadline, and cannot intervene at other institutions where you are waiting for a decision on your offer or Clearing place.

I have a confirmed place at Queen Mary. How do I apply for a CAS (Confirmation of Acceptance for Studies)?

After your place has been confirmed you will receive a CAS request email with details for your online student account, known as your MySIS portal. Once you are logged on to your MySIS portal you will be able to submit all the relevant information needed to request a CAS.

If we have received all the relevant information, the details provided have been verified as correct by you and you are eligible to study in the UK, you will receive your CAS via email. If additional information is required this process will take longer. We will aim to send your CAS within 2 -3 working days but it may take longer if additional information is required. Please ensure you check your email account on a regular basis, including junk or spam folders.

For more information on student visas please take a look at our guide to making a successful Tier 4 application

Do you record Clearing hotline calls?

We record telephone calls received during the Clearing period for the purposes of staff training by reviewing samples of telephone conversations conducted and, only as required, to retrieve a call that is the subject of a dispute, complaint or appeal, with a view to establishing the facts and determining the appropriate response or remedy, which will be in exceptional cases. We do this in the interests of offering a good service to any caller and in order to assist with resolution of any issues encountered by an enquirer/prospective applicant.

If you object to this, you will need to end the call when you are told that calls may be recorded or you can contact us after the call to exercise this right.

Our Data Protection Privacy Notice can be found on our main Clearing webpage

When will I know if I’ve got my place at Queen Mary?

After receiving a verbal offer of study, we’ll also send an email confirming your offer in writing with instructions on how to refer yourself to Queen Mary University and your chosen course of study on UCAS Track.  

Only once you’ve referred yourself to Queen Mary, and we’ve verified the information provided at the point of verbal offer, will we confirm your place and make an unconditional offer of study.  This will then update on UCAS Track, at which point your place on your chosen course of study at Queen Mary is secure.  

What is Adjustment?

Adjustment runs from 13 August (A-Level results day) until 1 September. It’s entirely optional, but offers the chance for applicants who have exceeded their offer conditions to look around for another programme or another University. 

With Adjustment, you do not have to release yourself from your current UCAS offer.  This means, those eligible for Adjustment can look for places at other universities whilst still holding their place at their original firm choice institution.

Everyone whose place has been confirmed can register for Adjustment in UCAS Track but you’re only eligible if you’ve both met and exceeded the conditions of your original firm choice.

Who can use Adjustment?

Everyone whose place has been confirmed can register for Adjustment in UCAS Track, but you’re only eligible if you’ve both met and exceeded the conditions of your original firm choice.

Once you’ve registered for Adjustment, you’ll have five calendar days (including weekends) to search for an alternative course.

Further information can be found on the UCAS website.

How do I apply to Queen Mary through Adjustment?

You’ll need to contact our Clearing Hotline from 13 August onwards to enquire about a place at Queen Mary through Adjustment. If eligible for one of our courses, you will receive a verbal offer and an email confirming your offer and next steps.

If you are registered for Adjustment and wish to accept your clearing offer at Queen Mary, you can either self-release yourself from your firm and insurance choices before adding us as a clearing choice, or email clearing@qmul.ac.uk with your UCAS ID and confirm that you wish to accept your offer and one of our admissions team will process this decision for you within 48 hours.