Please read the Residents' Handbook for detailed information on the QMUL's policies and procedures. Salient sections are summarised and linked to below.
Residential Services and Support are committed to providing a high quality service to all our guests. When something goes wrong we would like to hear from you as this will help us improve our standards.
We are confident that most issues will be relatively minor routine issues which can be resolved quickly by staff, with the person(s) directly concerned. Where a problem is not resolved or is too serious to be dealt with informally and you wish to escalate the matter, please contact Residential Support who aim to resolve all issues relating to QMUL housing at: firstname.lastname@example.org
We keep a record of all complaints as this enables us to identify areas of concern and help improve the service provided. All complaints are registered, monitored and reviewed by the relevant Senior Manager.
Our aim is to ensure that:
Complete a Stage 1 Complaint Form and return this to us at: email@example.com
In compliance with the General Data Protection Regulations (GDPR), we are not permitted to discuss any details of your residential agreement with any other person (including parents or guardians), unless you provide written permission to do so.
Health and safety ensures the necessary precautions are taken in the halls to provide a safe and secure environment for residents and staff to live, study and work.
(i) The QMUL Health and Safety Policy is available at: qm-web.ohsd.qmul.ac.uk/.
During the winter months we actively monitor weather conditions and have systems in place to prepare our external areas in the event snow and ice condition are forecast. When necessary we will display snow and ice warnings in building entrances. During freezing conditions we ask all residents to take care when moving around campus when snow and ice is present.
London Borough of Tower Hamlets Policy
London Borough of Islington Policy
Please view our housing allocation policy
Fire arms of all types are not permitted on any College premises. Any other item which is likely to cause harm or intimidate others is also prohibited. Any prohibited item will be immediately confiscated and will lead to disciplinarily action being taken and the Police may be informed.
We are unable to assume parental responsibility for a student under the age of 18. All students living in halls are expected to behave like adults and to assume adult levels of responsibility. Places in halls are offered on the understanding that the student will be able to adapt to living away from home and to look after themselves in all practical matters.