Residential Services and Support

Maintenance

All maintenance faults should be reported to: EAF-helpdesk.qmul.ac.uk or in the case of Aspire Point to aspirehelpdesk@derwentfm.eu

 

Maintenance Response Times:

P1  Emergency  1hr attendance
P2 Urgent Same day attendance
P3 Non-Urgent 3 day attendance
P4 Non-Urgent 15 day attendance
P5 Non-Urgent On an agreed day, date, and time with the resident