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Residential Services and Support

Internet connection

Infomation regarding the temporary Wifi service in halls for September 2020 is available below:

Wifi Info for Halls September 2020 [PDF 520KB]

More information on blended learning and IT support at Queen Mary is available in the IT Services Guide 2020-21.

Wi-Fi service in the residences allow residents to connect their computer or laptop to the Queen Mary network and the internet (this is not included in the Varden Street family flats where residents can set up a private wireless connection).

If you experience difficulty with the Internet connection, please report the problem to the Queen Mary IT Services Helpdesk at helpdesk@qmul.ac.uk or call 020 7882 8888.

Please note that to use the Queen Mary wireless network you will need your IT Services login and password which you obtained during pre-enrolment/enrolment.

To set up Internet connection in your room, see the Services for students pages on the IT Services website for instructions.

At Aspire Point the internet service is provided by ASK4, information on how to access the service or report a fault will be provided locally in the building.