New Students

Checklist: On Arrival

Step One - Be prepared for immigration procedures on arrival

When you arrive in the UK at an airport, seaport or Eurostar terminal you will need to show your passport, or an official travel document, with your visa or entry clearance sticker to an Immigration Officer. You should also carry your decision letter and tenancy agreement.

You may be asked to show evidence that you are coming to the UK for the same purpose as stated on your visa or entry clearance sticker, so it is a good idea to carry the documents you used to apply for your immigration permission in your hand luggage. This includes a printed copy of your CAS (Confirmation of Acceptance of Studies). If the Immigration Officer is happy that you meet the requirements, they will stamp your passport with a date stamp and allow you to enter the UK.

Please note, the queues to come through immigration at this time of year can be very long. By ensuring that you have all the necessary documents ready for inspection you can help speed up the process.

You can read the UK Border Force Top 10 Tips for arriving in the UK.

Step Two - Meet staff at Heathrow airport for Queen Mary Airport Collection Service

There is a free bus service for new international students arriving at Heathrow Airport on Saturday 14 September or Sunday 15 September 2019, to take them to the Mile End Campus. 

We regret we cannot arrange airport collection on any other days, or from alternative airports. For advice regarding travel to the University outside of these times, you can contact the Global Engagement Office.

Important information
The buses will run from Terminal 3 at London’s Heathrow Airport, to Queen Mary, Mile End campus. We expect that buses will leave Terminal 3 every two hours on Saturday and every three hours on Sunday. Upon arrival you will be allocated to the next available bus. Buses will take students to the Mile End Campus only. Please have your accommodation contract ready before you leave the coach.

You must register to use this service; if you do not register we cannot guarantee you a place on one of the coaches. 

How to find your bus

After going through immigration and customs, look for people wearing Queen Mary University of London blue t-shirts. They will wait by ‘Arrivals’ at Terminal 3 in London Heathrow Airport and will direct you to your bus. They will be holding up a ‘Queen Mary University of London’ lollipop sign. If you arrive at another terminal, please follow the signs to Terminal 3 arrivals 'Meeting Point' where members of Queen Mary staff will be waiting throughout the pickup period.

This service is free of charge to all new Queen Mary students. If you would like to use this service, you must book a place using our online booking form above. If you do not book a place there may not be any space left on the bus for you. Please have your ticket and tenancy agreement ready on arrival. 

Family and friends

The airport collection service is for Queen Mary students only. If you are travelling with family members or friends they are welcome to travel on the coach only if there are spaces available. Priority will always be given to students. If a coach is full, Queen Mary staff will assist in directing your family or friends to the university using an alternative form of transport.

Step Three - OR... make your own way to campus - How to Find Us.

If you are unable to make use of the airport collection service from Heathrow Airport on Saturday 14th and Sunday 15th September, please use the information below to plan your own journey to campus. 

Travelling to Queen Mary:

By London Underground

From Heathrow Airport 

From Gatwick Airport

From Stansted Airport

By taxi

By bus

The Medical Campuses:

The Whitechapel Campus

Charterhouse Square Campus

West Smithfield Campus

By London Underground

The easiest way to get to the main campus at Mile End is by using the London Underground, otherwise known as the ‘tube’. Both Mile End and Stepney Green stations are only five minutes' walk from the Mile End campus. For more information, maps and details of routes and prices visit the Transport For London website

From Mile End station, turn left outside the station and walk along Mile End Road towards the bridge. Cross Burdett Road and continue along Mile End Road, under the bridge and beyond. Just beyond the canal, cross at the traffic lights and continue in the same direction until you see a clock tower on your right. The main entrance to the University is in the Queens’ Building, behind the clock tower.

From Stepney Green station, turn left outside the station and walk along Mile End Road for five to ten minutes until you see the University clock tower on your left. The main entrance is in the Queens' Building, behind the clock tower.

From Heathrow airport

Please remember- if you are arriving at Heathrow on Saturday 14th or Sunday 15th September there will be a FREE bus service for new students running to the Mile End campus. You will be able to book this service at the end of July.

If you are arriving before or after this weekend, you will need to make your own arrangements for travel from the airport. The cheapest way to get to the Mile End campus from Heathrow airport is to use the London Underground. Take the Piccadilly Line eastbound to Hammersmith. Change train at Hammersmith and take the District Line eastbound to Stepney Green. Please see above for directions from Stepney Green station to the Mile End campus.

From Gatwick airport

The cheapest way to get to the Mile End campus from Gatwick airport is to use the train and the London Underground. Take the rail service from the airport to Victoria station in London. You will see signs for the train station at Gatwick in the airport, and trains to London Victoria station are clearly advertised on the timetable boards in the ticket hall. Ask the staff at the station if you are not sure which ticket you need, or where to catch your train. Once you reach London Victoria, follow the signs in the station for the Underground. Take the District Line eastbound to Stepney Green. See above for directions from Stepney Green station to the Mile End campus.

From Stansted airport

Trains run frequently from Stansted airport to Liverpool Street station in central London. Ask the staff at the station if you are not sure which ticket you need, or where to catch your train. From Liverpool Street station, follow signs to the Underground. Take the eastbound Central line to Mile End station. See above for directions from Mile End station to the Mile End campus.

By taxi

If you arrive at one of London 's airports with a lot of luggage you could take a taxi to your accommodation, but this is an expensive option. Approximate fares using a licensed black cab from the airports are:

Heathrow £60 / Gatwick £100 / Stansted £80.

These taxis run on meters, which increase the fare both by distance and by time, so if there is slow traffic the cost increases. Sometimes it is possible to agree a set price with the driver before travelling.

By bus

The number 25 bus, which runs from Oxford Circus in central London to a final destination of 'Ilford', travels along Mile End Road approximately every ten minutes throughout the day. The bus stops outside the University. You can ask your bus driver to tell you when you have reached the University bus stop. Look out for the University's clock tower, as the main entrance is in the Queens' Building behind the clock tower.

Visit the Transport for London website.

The Medical Campuses

The Whitechapel Campus
Charterhouse Square Campus
West Smithfield Campus

The Whitechapel campus (Royal London Hospital ) of the School of Medicine and Dentistry is about 15 minutes’ walk from the main campus at Mile End. It is also a short bus ride, or underground journey on either the District or Hammersmith & City lines, to Whitechapel. As you come out of Whitechapel tube station, you are on Whitechapel Road. The Royal London Hospital is opposite the station.

You can reach the Charterhouse Square campus from the Barbican tube station (Hammersmith & City and Circle Lines). Turn left as you leave Barbican, and take the first road on the left (Carthusian Street ). The entrance to the Charterhouse Square site is through the brick gateway at the end of the first turning on the right.

The West Smithfield campus (St Bartholomew's Hospital) is near the Barbican or Farringdon underground stations. Turn right out of Barbican tube, and turn first right at the traffic lights, into Long Lane. Walk down Long Lane, with the market on your right, into the square which opens up on your left. You will see the entrance to Barts. From Farringdon tube walk up to Smithfield and through the centre of the market building. Barts is on the other side of the square.

You can get detailed directions to all these sites from the School of Medicine and Dentistry and you will get further information from the School’s orientation programme, which the school will send you before the start of term.

Step Four - Move Into Accommodation

Queen Mary accommodation check-in

Please refer to the Residential Arrivals page for up to date information regarding key collection. Students who have booked free airport collection must have tenancy agreements ready before disembarking from the coach.

If you still need to make alternative arrangements for your accommodation please visit the Residences' website for advice and guidance, including details on local hotels and hostels.

Step Five - Contact home to let them know you have arrived safely

If you arrive on the 14th and 15th September computer facilities will be available for you to e-mail home.  There will be an information point and an IT helpdesk when you arrive on campus, and they will be able to tell you where to go to do this.

You can of course also contact home by using a public telephone. There are many phone boxes across London and throughout the UK. Public telephones take coins, pre-paid phone cards, or credit cards. You can buy phone cards from newsagents, Post Offices and supermarkets.

International students can also buy pre-paid international phone cards to call home for less.

 All students at Queen Mary have free email and Internet access. There are open access areas on the campus and within academic departments. There are also data points in Queen Mary Residences. You can get your Queen Mary e-mail address either at the IT point on the arrival day or from Computer Services after you enrol on your course.
 There is a temporary wi-fi service set up in Halls for residents who have not received or forgot their Queen Mary account details during arrival weekend. Find more advice on contacting home.

Step Six - Make friends

Your first few days at University are bound to be overwhelming. You are probably feeling a mixture of nervousness, excitement and uncertainty. Just remember that almost all the other students around you will be feeling exactly the same! Over 35% of students starting this September will be international students, so will be experiencing very similar emotions. For home students, even though they have not moved to a new country, they are probably also feeling lost, overwhelmed and excited - for most of them it will be the first time they have lived away from home.

With this in mind, the Students' Union have organised a number of events throughout the week to help in ensuring you are able to meet other students quickly and easily. There should be something to interest everyone - whether you enjoy nightclub events, sporting activities, or altogether more 'chilled out' events. There will be timetable available here nearer to the time, and once you arrive at the University all events will be well advertised. 

You will hopefully find that the atmosphere on arrival is warm and welcoming, and - because everyone is experiencing the same emotions- you will meet and chat to more people in your first week than perhaps you ever have!  If you are feeling particularly distressed, homesick or lonely during your first few weeks at Queen Mary University of London, there are services and people to advise and help you through. Visit the Advice and Counselling website or call +44 (0)20 7882 8717 during office hours to make an appointment. 

Step Seven - Pay tuition fees

If you have not already paid, the Cashier's Office (1st floor, Queens' Building, Mile End Road) will be open to take payment for tuition fees over the first weekend (Saturday 15th and Sunday 16th), from 10 am till 4 pm; and Monday - Friday from 9.30am - 4pm following that. They will be able to take payment by card, cash and cheque. You will need to keep hold of your receipt once you have paid to take to enrolment.

Read more details on how to pay your tuition fees in advance, including methods of payment and early payment discounts.


If you have any queries about fee payment please contact the Fees Office:

Tel: +44(0)20 7882 7676,  +44 (0)20 7882 3685 or  +44 (0)20 7882 7775
Fax: +44 (0)20 7882 3024

Step Eight - Collect your Biometric Residence Permit (BRP)

If you applied outside of the UK and were granted immigration permission for more than six months, you will need to collect your BRP (Biometric Residency Permit) from the Post Office you specified when you submitted your immigration application. Please try to collect your BRP before you enrol.

If your BRP is not available for collection in time for you to enrol, we will allow you to enrol with the decision letter and the immigration sticker in your passport. You must collect your BRP within 10 days of arriving in the UK or by the expiry date of the sticker in your passport (whichever is later) and send a high-quality photo/scan of both sides of your BRP to If you do not do this, your registration and enrolment will be terminated and you will cease to be a student at Queen Mary.

We have arranged guided walks for students who have nominated the Whitechapel Post Office for the collection of their BRP. International / EU Student Welcome Programme.


Step Nine - Enrol

Enrolment is the process of officially registering with the University, and it is compulsory that you do this during your first week at the University.

More information regarding when you can enrol will be available here closer to the time. Enrolment will be open during the arrival weekend (14th and 15th September 2019) for undergraduate and some postgraduate students in the School of Law*.  

If you are eligible to enrol during the arrival weekend it is highly recommended that you book a time slot to enrol during this time - to allow you to avoid lengthy queues during the Welcome Week, and therefore enable you to attend more events and activities organised by the University and your academic departments.

* Excludes: postgraduate taught students in other Schools, research students, Distance Learning programmes, A300 (Medicine Direct Entrant), A101 (MBBS GEP), Diploma in Dental Hygiene & Therapy (A900) and A4EC Oral Hygiene and Therapy programmes.

Instructions and details of how to enrol.

Step Ten - Register with the Police

Information about who has to register with the police and how to register is available on the Advice and Counselling Service website.

Step Eleven - Have a campus tour and visit the Library

The University can seem large and confusing on arrival, and you might feel like you will never be able to find your way around! But you will quickly become used to the campus, and where the key buildings are for you during your studies. During the first week, there will be student helpers and staff available to assist you in finding your way to certain buildings or locations, and you can always stop and ask them to point you in the right direction. You might also like to familiarise yourself with the campus by having a campus tour, which will be led by current students.

Library Tours

From the beginning of the term, the Library will be running a programme of tours for three weeks. The tours are an opportunity to find out more about the wide variety of resources available as well as the different types of study spaces that you can use.

Come along with any questions you have about the Library. There is no need to sign up, just let staff know at the Welcome Desk at any Library to join one of the tours.

Drop-in sessions

IT Services will hold IT Pop-up Clinics at Mile End Library and Whitechapel Library. You can drop-in with any IT enquiry including issues related to connecting to the network, login problems, accessing the wireless network, as well as printing.

On Wednesdays from 2 pm - 4 pm at Whitechapel Library there will be a drop-in session for anyone who wishes to improve their information skills.

For more details about the times and dates of tours as well as additional information about drop-in sessions please visit the welcome week page.

Step Twelve - Register with the Student Health Service

Please visit the Student Health website for more information about the UK’s healthcare service and how non-UK students can access it.

Step Thirteen - Explore the Local Area

With an estimated 350,000 students in London who can choose from over 30,000-degree courses, London really is the ultimate student destination. Our students have access to an unparalleled array of academic resources including a wealth of world-renowned libraries, museums and research institutes on their doorstep.

Our campus is very well linked by public transport with Mile End tube station (a five-minute walk from campus) served by the Central, District and Hammersmith and City Lines. Our students can be on Oxford Street in just 15 minutes and at Liverpool Street in even less time. The campus is also just 10 minutes away is the Stratford Olympic Park and the recently opened Westfield Stratford City, Europe's largest urban shopping complex.

Our students are also just a stone's throw away from the delights of trendy east London. Whether it's celebrity spotting in the bars of fashionable Shoreditch, browsing independent designer stalls at Spitalfields Market, the tranquillity of Victoria Park or a curry on the world famous Brick Lane. Our students are spoilt for choice.

Step Fourteen - Go Shopping

Students needing essentials such as bedding, linen, kitchenware and adaptors can shop at one of the stores listed below:

Argos - many of the items sold in the shop can be collected from one of their many stores whilst others are only available for home delivery. 

IKEA has a store in Stratford. There are four IKEA stores in London, which are located across the city.

Some of the bigger Sainsbury’s, Tesco, and ASDA stores also sell homeware items.

Step Fifteen - Open a bank account

Read our useful checklist for opening a bank account here: Banking Checklist

This gives general information about UK banking and lists documents you will need to open an account with a bank in the area around Queen Mary.

It is sometimes difficult for international students to open a bank account. This is due to government regulations to prevent international money laundering. If you are studying here for less than six months, it is often not possible to open a bank account at all.

For more information, and advice on opening a banking and managing your finances in the UK, please visit the Advice & Counselling advice pages on Banking in the UK.

Step Sixteen - See what's happening in Welcome Week

It's important that you attend the induction sessions and activities in your School or Institute during Welcome Week. Then there are many other events taking place during Welcome Week (Monday 16 - Friday 20 September 2019) that we recommend you take part in.


Students studying in the School of Medicine and Dentistry will have a different Welcome Week Programme/