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New Students

Checklist: On Arrival

Step One - Be prepared for immigration procedures on arrival

When you arrive in the UK at an airport, seaport or Eurostar terminal you will need to show your passport, or an official travel document, with your visa or entry clearance sticker to an Immigration Officer. You should also carry your decision letter and tenancy agreement.

You may be asked to show evidence that you are coming to the UK for the same purpose as stated on your visa or entry clearance sticker, so it is a good idea to carry the documents you used to apply for your immigration permission in your hand luggage. This includes a printed copy of your CAS (Confirmation of Acceptance of Studies). If the Immigration Officer is happy that you meet the requirements, they will stamp your passport with a date stamp and allow you to enter the UK.

Please note, the queues to come through immigration at this time of year can be very long. By ensuring that you have all the necessary documents ready for inspection you can help speed up the process.

You can read the UK Border Force Top 10 Tips for arriving in the UK.

Self Isolation

People arriving in England from certain countries are required by the government to self-isolate for a 14 day period under Covid-19 measures. Please see the information on the Advice and Counselling Service website including which countries are affected.

We have allocated some of our accommodation for those who need to self-isolate. A dedicated contact will be available to support you throughout the self-isolation period.

Regular food deliveries to your door can be arranged with Queen Mary Food. For more Information Housing Services +44(0) 207 882 6474

Step Two - Travelling to Queen Mary

Due to COVID-19, we are unfortunately unable to run our usual Airport Collection service from Heathrow this year. However, there are several options that students can utilise to make their own way to Mile End campus. 

Travelling to Queen Mary:

By London Underground

From Heathrow Airport 

From Gatwick Airport

From Stansted Airport

By taxi

By bus

The Medical Campuses:

The Whitechapel Campus

Charterhouse Square Campus

West Smithfield Campus

By London Underground

The easiest way to get to the main campus at Mile End is by using the London Underground, otherwise known as the ‘tube’. Both Mile End and Stepney Green stations are only five minutes' walk from the Mile End campus. For more information, maps and details of routes and prices visit the Transport For London website

From Mile End station, turn left outside the station and walk along Mile End Road towards the bridge. Cross Burdett Road and continue along Mile End Road, under the bridge and beyond. Just beyond the canal, cross at the traffic lights and continue in the same direction until you see a clock tower on your right. The main entrance to the University is in the Queens’ Building, behind the clock tower.

From Stepney Green station, turn left outside the station and walk along Mile End Road for five to ten minutes until you see the University clock tower on your left. The main entrance is in the Queens' Building, behind the clock tower.

From Heathrow airport

The cheapest way to get to the Mile End campus from Heathrow airport is to use the London Underground. Take the Piccadilly Line eastbound to Hammersmith. Change train at Hammersmith and take the District Line eastbound to Stepney Green. Please see above for directions from Stepney Green station to the Mile End campus.

From Gatwick airport

The cheapest way to get to the Mile End campus from Gatwick airport is to use the train and the London Underground. Take the rail service from the airport to Victoria station in London. You will see signs for the train station at Gatwick in the airport, and trains to London Victoria station are clearly advertised on the timetable boards in the ticket hall. Ask the staff at the station if you are not sure which ticket you need, or where to catch your train. Once you reach London Victoria, follow the signs in the station for the Underground. Take the District Line eastbound to Stepney Green. See above for directions from Stepney Green station to the Mile End campus.

From Stansted airport

Trains run frequently from Stansted airport to Liverpool Street station in central London. Ask the staff at the station if you are not sure which ticket you need, or where to catch your train. From Liverpool Street station, follow signs to the Underground. Take the eastbound Central line to Mile End station. See above for directions from Mile End station to the Mile End campus.

By taxi

If you arrive at one of London 's airports with a lot of luggage you could take a taxi to your accommodation, but this is an expensive option. Approximate fares using a licensed black cab from the airports are:

Heathrow £60 / Gatwick £100 / Stansted £80.

These taxis run on meters, which increase the fare both by distance and by time, so if there is slow traffic the cost increases. Sometimes it is possible to agree a set price with the driver before travelling.

By bus

The number 25 bus, which runs from Oxford Circus in central London to a final destination of 'Ilford', travels along Mile End Road approximately every ten minutes throughout the day. The bus stops outside the University. You can ask your bus driver to tell you when you have reached the University bus stop. Look out for the University's clock tower, as the main entrance is in the Queens' Building behind the clock tower.

Visit the Transport for London website.

The Medical Campuses

The Whitechapel Campus
Charterhouse Square Campus
West Smithfield Campus

The Whitechapel campus (Royal London Hospital ) of the School of Medicine and Dentistry is about 15 minutes’ walk from the main campus at Mile End. It is also a short bus ride, or underground journey on either the District or Hammersmith & City lines, to Whitechapel. As you come out of Whitechapel tube station, you are on Whitechapel Road. The Royal London Hospital is opposite the station.

You can reach the Charterhouse Square campus from the Barbican tube station (Hammersmith & City and Circle Lines). Turn left as you leave Barbican, and take the first road on the left (Carthusian Street ). The entrance to the Charterhouse Square site is through the brick gateway at the end of the first turning on the right.

The West Smithfield campus (St Bartholomew's Hospital) is near the Barbican or Farringdon underground stations. Turn right out of Barbican tube, and turn first right at the traffic lights, into Long Lane. Walk down Long Lane, with the market on your right, into the square which opens up on your left. You will see the entrance to Barts. From Farringdon tube walk up to Smithfield and through the centre of the market building. Barts is on the other side of the square.

You can get detailed directions to all these sites from the School of Medicine and Dentistry and you will get further information from the School’s orientation programme, which the school will send you before the start of term.

Step Three - Move Into Accommodation

Queen Mary accommodation check-in

Please refer to the Residential Arrivals page for up to date information regarding key collection. Students who have booked free airport collection must have tenancy agreements ready before disembarking from the coach.

If you still need to make alternative arrangements for your accommodation please visit the Residences' website for advice and guidance, including details on local hotels and hostels.

Step Four - Contact home to let them know you have arrived safely

If you arrive on the 14th and 15th September computer facilities will be available for you to e-mail home.  There will be an information point and an IT helpdesk when you arrive on campus, and they will be able to tell you where to go to do this.

You can of course also contact home by using a public telephone. There are many phone boxes across London and throughout the UK. Public telephones take coins, pre-paid phone cards, or credit cards. You can buy phone cards from newsagents, Post Offices and supermarkets.

International students can also buy pre-paid international phone cards to call home for less.

 All students at Queen Mary have free email and Internet access. There are open access areas on the campus and within academic departments. There are also data points in Queen Mary Residences. You can get your Queen Mary e-mail address either at the IT point on the arrival day or from Computer Services after you enrol on your course.
 There is a temporary wi-fi service set up in Halls for residents who have not received or forgot their Queen Mary account details during arrival weekend. Find more advice on contacting home.

Step Five - Make friends

Your first few days at University are bound to be overwhelming. You are probably feeling a mixture of nervousness, excitement and uncertainty. Just remember that almost all the other students around you will be feeling exactly the same! Over 35% of students starting this September will be international students, so will be experiencing very similar emotions. For home students, even though they have not moved to a new country, they are probably also feeling lost, overwhelmed and excited - for most of them it will be the first time they have lived away from home.

With this in mind, the Students' Union have organised a number of events throughout the week to help in ensuring you are able to meet other students quickly and easily. There should be something to interest everyone - whether you enjoy nightclub events, sporting activities, or altogether more 'chilled out' events. There will be timetable available here nearer to the time, and once you arrive at the University all events will be well advertised. 

You will hopefully find that the atmosphere on arrival is warm and welcoming, and - because everyone is experiencing the same emotions- you will meet and chat to more people in your first week than perhaps you ever have!  If you are feeling particularly distressed, homesick or lonely during your first few weeks at Queen Mary University of London, there are services and people to advise and help you through. Visit the Advice and Counselling website or call +44 (0)20 7882 8717 during office hours to make an appointment. 

Step Six - Pay tuition fees

You can pay your tuition fees online at or by bank transfer.

You may opt to pay your tuition fees in two instalments. Students should agree a payment plan with the Finance Department before attempting to enrol. The first instalment of 50% must be paid before the payment plan agreement and before enrolment. The remaining balance is due by 31 January if commencing your studies in the autumn, or 30 April if commencing your studies in January. Agreements can be arranged via email to Please ensure you have paid the first 50% plus the £50 non-refundable charge before requesting the agreement.

Further information about tuition fee payments can be found here.


If you have any queries about fee payment please contact the Fees Office:


Step Seven - Collect your Biometric Residence Permit (BRP)

If you applied outside of the UK and were granted immigration permission for more than six months, you will need to collect your BRP (Biometric Residency Permit) from the Post Office you specified when you submitted your immigration application. Please try to collect your BRP before you enrol.

When you arrive in the UK you will not be penalised for being unable to collect your Biometric Residence Permit (BRP) with 10 days, while coronavirus measures are in place. 

If you have to self-isolate, you should collect your BRP card as soon as possible after you have finished your period of self-isolation. We understand that the Post Offices will be keeping the BRP cards for longer, so it should be still be available to collect after your period of self-isolation.

We have arranged guided walks for students who have nominated the Whitechapel Post Office for the collection of their BRP. International / EU Student Welcome Programme.


Step Eight - Enrol

The first step in becoming an official student of the University is to complete online enrolment. This is where you provide us with your academic and personal information and upload a photo for your student ID card. Visit the drop down menu from the enrolment page for more details.

Step Nine - Register with the Police

Information about who has to register with the police and how to register is available on the Advice and Counselling Service website.

Step Ten - Have a virtual campus tour

Our in-person campus tours are currently on hold, but you can register now for our virtual campus tours. Virtual tours will show you our Mile End or Whitechapel campuses and facilities, letting you see first-hand what life is like living and studying at the only campus-based Russell Group University in London.

Click here to register for a virtual campus tour.

Step Eleven - Register with the Student Health Service

Please visit the Student Health website for more information about the UK’s healthcare service and how non-UK students can access it.

Step Twelve - Explore the Local Area

With an estimated 350,000 students in London who can choose from over 30,000-degree courses, London really is the ultimate student destination. Our students have access to an unparalleled array of academic resources including a wealth of world-renowned libraries, museums and research institutes on their doorstep.

Our campus is very well linked by public transport with Mile End tube station (a five-minute walk from campus) served by the Central, District and Hammersmith and City Lines. Our students can be on Oxford Street in just 15 minutes and at Liverpool Street in even less time. The campus is also just 10 minutes away is the Stratford Olympic Park and the recently opened Westfield Stratford City, Europe's largest urban shopping complex.

Our students are also just a stone's throw away from the delights of trendy east London. Whether it's celebrity spotting in the bars of fashionable Shoreditch, browsing independent designer stalls at Spitalfields Market, the tranquillity of Victoria Park or a curry on the world famous Brick Lane. Our students are spoilt for choice.

Step Thirteen - Go Shopping

Students needing essentials such as bedding, linen, kitchenware and adaptors can shop at one of the stores listed below:

Argos - many of the items sold in the shop can be collected from one of their many stores whilst others are only available for home delivery. 

IKEA has a store in Stratford. There are four IKEA stores in London, which are located across the city.

Some of the bigger Sainsbury’s, Tesco, and ASDA stores also sell homeware items.

Step Fourteen - Open a bank account

Read our useful checklist for opening a bank account here: Banking Checklist

This gives general information about UK banking and lists documents you will need to open an account with a bank in the area around Queen Mary.

It is sometimes difficult for international students to open a bank account. This is due to government regulations to prevent international money laundering. If you are studying here for less than six months, it is often not possible to open a bank account at all.

For more information, and advice on opening a banking and managing your finances in the UK, please visit the Advice & Counselling advice pages on Banking in the UK.

Step Fifteen - See what's happening in Welcome Week

We’ve been working hard to make sure you receive an unforgettable welcome to Queen Mary whether you’re planning to join us from home or in our great city of London. We’ll be posting lots of updates between now and when you arrive so sign-up to our mailing listjoin our Official Freshers' Facebook group and check our website as like everything right now, plans may have to change!

When you are on campus, visit the Information Point in Library Square, Students’ Union Hub Reception or BLSA Building Reception (Whitechapel). Pick up a What’s On Events guide and a Try Something New guide from any Students’ Union outlet. Talk to a Students’ Union Crew volunteer – you can find them around campus in their red hoodies & t-shirts