New Students

General FAQs

Where can I find information?

From Friday 13 September to Friday 20 September, you can find our friendly and welcoming staff at our Information Point in Library Square at the Mile End campus. The Info Point will be open from 9.30am-6.30pm daily.

Visit the Information Point in Library Square to pick up your Welcome Guide with all the necessary information on starting at Queen Mary, as well as activities during Moving-in Weekend and Welcome Week.

The new students pages on our website also contain all the information you need as a new Queen Mary student.

Where do I go to get my student ID card?

You will receive your student card when you get enrolled – take a look at the enrolment information. 

How do I contact Security?

The Security team is available 24 hours a day on campus and their aim is to provide a safe and welcoming environment to all students, staff and guests while maintaining security for all buildings, grounds and contents.

The Security team comprises 50 male and female in-house Security Officers on a rotating day and night shift pattern with fully operational Security Control Rooms at the Mile End, Whitechapel and Charterhouse Square campuses. All security officers are identifiable by their navy blue QMUL Security uniform and are in direct contact with the Security Control Rooms via two-way radio communication.

In case of emergency, please dial 020 7882 3333 (internal extension 3333).

Security Control Rooms

The Security Control Rooms are your first point of contact. They operate continuously so a Security Officer will always be available to receive your query.

Mile End - Ground Floor, France House
Tel: 020 7882 5000 Email:

Whitechapel - Garrod Building, Room G.07
Tel: 020 7882 2599

Charterhouse Square - Dawson Hall, front entrance
Tel: 020 7882 6020

Where can I go to get something to eat or drink?

We have a variety of cafes, shops and restaurants on campus – you can find a list on the 'Facilities at QMUL' page on My.QMUL.

There are also plenty of options in the areas surrounding our campuses. Find out more about the local area on the 'Our home in the east' page on My.QMUL, or download our Student's guide to east London. You can also read about what Queen Mary students voted as their #QMULTopTen for more options.

The options in Mile End and Stepney Green include Nandos, Roosters, Starbucks, Costa Coffee, Subway, The Pizza Room, The Orange Room, Co-op, KFC, Kitchen Pizzeria, Efes, German Doner Kebab and Teaze Burger Joint.

Where do I find travel information?

The easiest way to get to and from Queen Mary is to walk or use public transport. Check out the maps for all our campuses, or find them on the QMUL app (search for ‘QMUL’ in your app store).

Information on other forms of transport, including the underground, trains and cycling, is available on the 'Getting around' page on My.QMUL.

Where do I go for additional support?

If you require additional support – for example if you are from a Local Authority care background, are otherwise not in contact with your family, or you are a refugee or asylum seeker, please get in contact with our Advice and Counselling Service.

If you feel you need more emotional support, for example if you’re experiencing homesickness, loneliness or difficulties settling in, then please contact the Advice and Counselling Service.

They also provide online information on looking after your emotional wellbeing.