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Library Services

Welcome and Induction 2020

Welcome to Queen Mary University of London from Library Services!

 A warm welcome to students joining Queen Mary University of London in 2020-21.  We hope that you enjoy your time with us, look forward to seeing you soon, helping you find and use information resources and our range of study spaces.

During Welcome and Induction, you’ll find details on how to get started using Library Services, our range of digital resources and how to access them, progress with reopening our study spaces in a COVID-19 Secure way, as well as who and how to get help.

Key things you need to know about your Library

Accessing digital collections

Queen Mary Library Services provides access to a variety of electronic resources to its staff and students, many of them available off-campus.

The best way to access e-resources is via Queen Mary Library Services’ Library Search, which shows you the resources available, and when off-campus helps direct you through the authentication process to the material you need.

The E-Journals by Subject list allows you to view and search e-journal titles and access ranges, and A-Z Databases List to looking for databases in your subject area

For more detailed information on how to access e-resources, including journals, books and databases off-campus please visit eResources news and help webpage.

As a result of the COVID-19 pandemic, many publishers have provided temporary access to some of their e-resources, the complete list can be found resources made available by publishers during COVID-19 page.

Subject-based selections of online resources such as databases, useful websites and other specialist resources can be found in Subject Guides.

If there is no electronic copy of the resource of interest to you, please complete a More Books form and we will endeavour to obtain access to it.

Alternatively, to request digitised items (such as articles and chapters) please visit our Inter-Library Loans page.

Click and Collect service

If the audio for this item is not working, try downloading the Borrowing Click and Collect [PPT 3,557KB] presentation and viewing offline.

Socially distanced Libraries and library-managed study spaces

If the audio for this item is not working, try downloading the Socially distanced study space [PPT 2,701KB] presentation.

Library Self-Tours

Queen Mary Libraries Services is offering Self-Tours of Mile End and Whitechapel Libraries. These are designed for new students, but participating in a tour will be useful for anyone interested in the range of services the library has to offer.

Tours will run every half-hour from 10:00 to 18:00, Monday to Friday.

Prior booking and 12 hours’ notice is required. To make a booking, please go to our booking tool, select the library where you wish to attend the tour and then ‘Library Self-Tour’ as category option.

Please note, in accordance with Queen Mary Covid-19 policy, it is necessary to wear face coverings in all areas of the Library unless you are exempt from it.

Please also ensure you bring your ID card with you.

Downloadable copies of our Covid Customised Self-Tours are available below:

Mile End Covid Customised Self Tour [PDF 632KB]

Whitechapel Covid Customised Self Tour [PDF 664KB]



How to get help


If the audio for this presentation is not working, try downloading the Getting help at Queen Mary Library Services [PPT 3,451KB] presentation and viewing offline.


Your primary and quickest means of contacting us for the time being will be email.

For general enquiries:

If you need help finding resources for learning and research:

For help with accessing e-resources and getting help with off-campus access:

For questions or advice on anything study-related, contact the Academic Skills Team via Live Chat during Virtual Office Hours, 09:00-13:00, Monday to Thursday.

Getting help with research reporting and REF:

For enquiries on our archives and special collections:

For further information about the services and the support available during the Covid-19 outbreak, please visit our Library services during COVID-19 page.