Library Services during COVID-19
Updated Monday 20th July 2020
During the Coronavirus pandemic, Library Services will continue to support learning and research by providing access to digital resources and virtual enquiry services.
In addition, we are beginning to reopen some of our libraries and library-managed spaces on a limited basis. For information, see the Libraries and Study Spaces section below.
How and where to get help
Your primary, and quickest means of contacting us for the time being will be email.
For general enquiries: firstname.lastname@example.org
If you need help finding resources for learning and research:
- For Humanities & Social Sciences subjects email: email@example.com
- For Science & Engineering subjects email: firstname.lastname@example.org
- For Medicine & Dentistry subjects email: library-SMD@qmul.ac.uk
For help with accessing e-resources and getting help with off-campus access: email@example.com
For questions or advice on anything study-related including: assignments and exam preparation, referencing and academic integrity, time management, dissertation writing and planning, using feedback, the Academic Skills team are offering Live Chat during Virtual Office Hours, 09:00-13:00, Monday to Thursday.
For advice to students on writing and revising for remote exams among other academic skills, the One-to-One tutorial service is now operating remotely via Skype and telephone.
For 14 helpful tips for succeeding in studying online at home [DOC 32KB], click on the DOC link to download a copy.
Academic Skills has also put together a series of self-access resources about revision and remote studying on Padlet.
Getting help with research reporting and REF: firstname.lastname@example.org
For enquiries on our archives and special collections: email@example.com
Loans, renewals and holds
All items already on loan have been extended to at least the 11th October. We will continue to extend loans for as long as necessary until the library reopens.
All fines have been waived as of 16th March, and no further fines will be incurred for the time being.
Click and Collect Service beginning Monday 20th July
We have introduced a Click and Collect Service as part of our reopening of Mile End Library.
To request an item be retrieved and set aside for you, please complete the Click and Collect Request Form. You will need to complete the form for each item you would like to request. Collection slots are available Monday to Friday, 11:00 to 13:00 and 15:00 to 17:00.
The reservation service has recently resumed. Please note reservations can only be applied when all copies of the item are on loan at your home site. For more information on how to reserve library materials please visit our Borrowing Basics page.
Items can now be returned at any Queen Mary Library site via the external “book drop” outside Mile End Library, the Self-Service Kiosk at Whitechapel Library, and either the “book drop” or the Self-Service option at West Smithfield Library.
As of 6th July, final year students only can post their library books back to Queen Mary University of London Library free of charge within the UK. You will need either a printer or a smartphone that receives emails to produce the label, and then you can drop your parcels off at your nearest Post Office. To apply please contact firstname.lastname@example.org.
Access to resources and support in using them
The best way to access online resources is via Queen Mary Library Services' Library Search regardless of geographic location.
You can find more information on how to access e-resources, including journals, books and databases off-campus from E-resources news and help
A detailed list of e-resources made freely available by the publishers can be found on the COVID-19 Resources made available by publishers page
Check out the Library’s Subject Guides for subject-based selections of online resources such as databases, useful websites and more
For information on how to find, use and reference information well, have a look at the ‘Library’s Find it, Use it, Reference it’ module on QMPlus: https://qmplus.qmul.ac.uk/course/view.php?id=6819
- Check to see if we have an electronic copy available (many text books and research texts are available in both print and electronic versions)
- If there is no electronic copy at the moment, complete a More Books Request form and we will endeavour to obtain access to a copy electronically
- From 20th July, for Mile End Library only, you can request items from our print collections via the new Click and Collect Service, see the next section for more information and how to request
Inter-library loans and Document Supply
We will not be processing any new inter-lending requests for physical items from the 18th March 2020, requests for digitised items (such as articles and chapters) will be processed as usual
- All the lending institutions have agreed to extend due dates on items already on loan
- If you have an Inter-Library Loan item, please take care of it until Queen Mary Libraries reopen and then you can return it
For those who usually use the Endnote desktop application, in order to access your Endnote desktop library remotely, you may need to sync your Endnote desktop library with Endnote Web if you have not done this already. Unfortunately, syncing can only be done from a QMUL networked computer. For help with reference management software (such as Endnote), get in contact with the Library’s Teaching & Learning Support Team. Contact details can be found via the Library’s Subject Guides
Click and Collect
We have introduced a Click and Collect Service as part of our reopening of Mile End Library.
- A staff member will fetch your items and send you an email to confirm
- Collections will be at the Welcome Desk, Mile End Library
- Collection slots are available Monday to Friday, 11:00 to 13:00 and 15:00 to 17:00
To request library materials please complete the request form.
Limits and other information:
- You may request up to 5 items per day
- We will fetch as many items as we can – occasionally items may be unavailable
- At present we have access to Mile End collections only
- Your items will be ready within 7 days of us receiving your request
- To ensure we fulfil as many requests as possible, click and collect is confined to items that are only available as print or DVD
Please access ebooks via Library Discovery wherever possible - https://www.qmul.ac.uk/library/
Support for research and preparation for REF
Library Research Support will continue to operate on a business as usual basis with a few adjustments; this includes:
- Moving to online tutorials for new members of staff in using Elements to manage research reporting
- Reviewing and responding to queries in relation to open access publishing
- Reviewing and approving open access publishing expenditure from UKRI and other funder block grants
- Advising on the self-deposit of research datasets, doctoral theses, and other original research outputs
Researchers released to clinical support roles
Where researchers have been released from academic research to support clinical roles, Library Services staff will deposit manuscripts on your behalf, if you email them to email@example.com. We will also be noting exceptions for the purposes of REF where this cannot be done on the usual deposit deadline.
Archives and Special Collections
We will continue to operate an enquiry service to answer questions about our holdings; where records have been digitised already, we will provide these free of the usual reprographic charges. We will not be able to book in appointments, fulfil reprographics requests for undigitised material or answer any enquiries that would need checking of physical records for the time being. All outstanding enquiries will be answered within 5 working days of our return to normal services.
In the mean time you can use our online services https://www.library.qmul.ac.uk/archives/ to access some of our digitised images as well as a catalogue of our holdings. You can also continue to enjoy our Archives and Special Collections through Instagram which will continue to be updated during the closure https://www.instagram.com/qmarchives/.
Libraries and Study Spaces
Our libraries and library-managed spaces are partially open for individual silent study. Please visit our Opening Hours page for more detailed information about the current opening time.
All PCs and Study Spaces must be pre-booked via our booking system. Please read the information on who, when, and how often you can book. You must book at least 12 hours in advance, and there are restrictions on the frequency and length of the bookings due to limited numbers at the moment.
Spaces are monitored by security staff and you may be asked to provide your booking reference.
COVID-19 Secure Seating Plans
To help you make it easier to identify where desks are located and with making bookings, below are the seating plans for each of the areas currently open.
Mile End Library Ground Floor
Senate House Library is offering University of London Students (including Queen Mary students) remote electronic registration whilst Senate House Library is physically closed due to Covid-19.
This means Queen Mary students can register with Senate House Library and gain access to their e-resources without the usual requirement to visit the library to complete registration. Details here: