FAQs about our One-to-One Tutorial Service
Frequently asked questions about our tutorial service
How long does each tutorial last?
We offer 1-hour tutorials and 20-minute tutorials.
The 1-hour appointments are comprised of 50 minutes of one-to-one consultation, followed by 10 minutes for consolidation and planning.
When and where are tutorials held?
At the moment, all tutorials are being conducted online, using Microsoft Teams, or over the phone.
When not conducted remotely, tutorials are held in Room 5 on the First Floor (West) of Mile End Library.
Tutorials are offered daily, Monday to Friday during term-time and over the summer.
What do I send beforehand?
The most important thing is to complete the booking form as fully as possible, giving as much information as you can about what aspects of your studies you want to improve upon and any specific questions.
If you want to use the tutorial to focus on a specific piece of work, you must email this work to us at least one day before your tutorial to give the tutor chance to prepare. Tutors only have a limited amount of time to prepare for each session, so cannot fully read extended pieces of work. So please highlight any specific section you would like to focus on. The work does not have to be complete.
When focussing on writing, it can also be useful to send the instructions your school gave you for your assignment and examples of past feedback.
When focussing on reading, please send an example of the texts you are reading for your course (a journal article, a scan of a chapter of a book).
All work should be sent to firstname.lastname@example.org.
Who can book a tutorial?
Any student at QMUL at any level of taught study — Foundation, Undergraduate or Postgraduate — from any discipline. Both home and international students can benefit, whether they are struggling or are already achieving high marks.
Please note that writing support for PhD students is now provided by the Queen Mary Academy.
How do I book?
You can book your appointment on the Tutorial Booking Page.
Can I book more than one tutorial at a time?
No, to accommodate high demand and to make sure all students have access to our service, you can only book one tutorial at a time.
What kind of questions do students ask?
Common questions include: Does my writing flow? Is my work sufficiently critical? Is my argument clear? How can I structure this essay? Where do I put a comma? How is a literature review different from a discursive essay? How should I organise a scientific report? How can I improve the delivery of my seminar presentation? How can I get through my reading? How can I keep my concentration? How can I tackle my examinaton essay?
As you can see, there are almost as many needs as there are students. We like to focus on the specific academic needs of the individual student.
How many tutorials can I have a term?
At the end of each tutorial, you should discuss your next steps with your tutor. We work with you in partnership to enable you to attain good academic practice. Our aim is to help you gain mastery of a skill to the point that you can use it independently.
After the first appointment, all future sessions are at the discretion of the tutor, whose goal is to ensure that the student continues to make progress. Due to high demand, we discourage students from rebooking session after session without a specific goal in mind.
How far in advance can I book?
New appointments are generated 14 days in advance, on a rolling basis.
Why can't I find any available appointment slots?
Tutorials are in high demand, and our tutorial provision is subject to availability, but new slots are generated every day. Cancelations are automatically made available to book. If you can't find an appointment slot, try again tomorrow. Or come along to our Drop-in service.
Who should I contact if I have a question about booking an appointment?
Please e-mail us at email@example.com and we shall endeavour to help. You can also telephone us Monday-Friday on 0207 882 2800 and speak to us in person or leave a message.
Does the tutorial service operate all year round?
It operates Monday - Friday from the first week in October until mid-August each year, apart from Christmas and Easter holidays, Bank holidays and college closure days. During Reading Week and in the summer term, the service may be reduced, but it is still operative. We usually offer 16 appointments a week during the autumn and spring terms and a minimum of 8 during the summer term, according to demand.
What if I need to change the date or cancel?
You can change your appointment by clicking 'Manage booking' in your booking confirmation email and choosing a new date. You can also cancel your booking using this link. If you have any problems amending your booking, please contact us as early as possible at firstname.lastname@example.org or by telephoning 0207 882 2800. You can leave a voicemail message if we are not available.