Terms and Conditions
Undergraduate 2020 Graduation Ceremonies
It is the responsibility of the graduand to read through and understand the Terms and Conditions below and to contact the Events and Ceremonies Team if they have any queries. By applying to attend the 2020 Queen Mary University of London Graduation Ceremonies the graduand is agreeing to the following:
Last updated: 25 March 2020
a)“The University” refers to Queen Mary University of London.
b)“The Events and Ceremonies Team” refers to Queen Mary University of London.
c) “Student” refers to the person making the booking.
d) “Graduand” refers to the person making the booking.
2. REGISTERING TO ATTEND
a) Registration for the summer 2020 Ceremonies will open in due course. (date to be confirmed
b) All registrations, including full payment for any guest tickets, must be completed by no later than the advertised booking deadline. (Date to be confirmed)
c) Graduands who inform the Events and Ceremonies Team of their interest to attend the ceremonies after the booking deadline are not guaranteed attendance at any Queen Mary University of London Graduation Ceremony or reception.
a) All students who are potentially eligible to attend the 2020 ceremonies will be invited to book via the website (date to be confirmed).
b) Once results are released, students who have not received the degree classification required to graduate will no longer be eligible to attend the ceremony and their attendance will be cancelled.
c) Refunds for non-eligible students will not be processed automatically. It is the responsibility of the student to contact the Events and Ceremonies Team (firstname.lastname@example.org) and request a refund. Refunds can only be requested before the advertised refund deadline (date to be confirmed).
c) Students are also only eligible if they have paid all outstanding debts to Queen Mary University of London in full. This includes any all debts relating to tuition fees, accommodation fees, library fees and disciplinary fees. It is the responsibility of the student to clear their debts prior to the ceremony. The Events and Ceremonies Team are not responsible for informing students of their debts to the university. If students do not clear their debts prior to the deadline, their certificate will be withheld and they will be prevented from attending the ceremony until those debts are cleared.
a) Graduands can purchase up to two guest tickets initially. All graduands must book their graduand ticket before the advertised booking deadline and no graduands will be able to take part in the ceremony without it.
b) Tickets must be purchased in full before the advertised booking deadline. (Date to be confirmed).
c) Tickets are subject to availability, can be changed or withdrawn by Queen Mary University of London without notice, and may become unavailable before the deadline above.
d) Graduands can apply for additional guest tickets before the booking deadline. If additional tickets are available graduands will be notified if their request is successful after bookings close. Additional tickets will be sold on a first come first served basis when the booking system re-opens and cannot be guaranteed.
e) If there are cancellations, additional tickets may be sold on the day of the ceremony. If there are additional tickets available these will go on sale 1.5 hours before each ceremony and will be sold on a first come first served basis. Graduands cannot reserve on the day tickets. The amount of tickets available to each student will be agreed in advance of the event, at the discretion of the Events and Ceremonies Team.
f) Tickets for graduands and guests cannot be transferred to another ceremony or to another graduand.
g) All graduands who are attending the ceremonies must bring with them their photo ID to collect their guest tickets.
h) Tickets can only be purchased on the day with cash. Tickets cannot be reserved and will only be transferred over when cash is exchanged. The Events and Ceremonies Team will not hold any items as a deposit.
i) Extra tickets for the Great Hall and Live Relay are sold subject to availability and at the discretion of the Event Manager. This accounts for on the day and advance sales.
5. REFUNDS AND CANCELLATIONS
a) Tickets purchased for Queen Mary University of London Graduation ceremonies are non-refundable.
b) The only exception to this policy is that refunds will be issued in the case of academic failure by the student due to graduate. In these circumstances, a full refund will be offered, although this will not be issued automatically. It is the responsibility of the student to inform the Events and Ceremonies Office of their academic failure and request a refund.
c) Refund requests must be made by emailing the Events and Ceremonies Team before the deadline of 48 hours before your ceremony. Requests made before the ceremony but after the 48 window has passed will be dealt with on a case by case basis. Refunds requested during this time cannot be guaranteed. request can take up to 28 days. Refund requests made after the ceremony cannot be processed.
d) All tickets non-transferable and cannot be transferred between graduands, ceremonies or ceremony periods.
6. ACADEMIC DRESS AND ROBES
a) Academic dress is compulsory for all graduands attending a ceremony at Queen Mary University of London.
b) Marston Robing LTD supply gowns to all Queen Mary students and staff. For further information about this supplier, please visit: marstonrobing.com/graduation-gowns-and-hats.
c) Gown bookings can be made at the time of booking ceremony tickets.
d) Graduands must hire and make payment in full for their academic dress before the booking deadline. (Dates to be confirmed). After this deadline, the hire of academic dress and attendance at the ceremony cannot be guaranteed.
e) Queen Mary University of London reserves the right to refuse admittance to graduands who are not wearing the correct academic dress, or who are inappropriately dressed. Formal attire must be worn to the ceremony. Jeans and trainers are not appropriate.
7. FILMING AND PHOTOGRAPHY
a) Queen Mary University of London’s graduation ceremonies are professionally filmed and a photographer will be present.
b) Footage of the ceremonies is live streamed on the Graduation website during the ceremony.
c) Both footage and photographs may be used by the University for media publications, advertising and future graduation publications.
d) By registering to attend the ceremony and purchasing guest tickets, graduands are giving permission for the recording, transmission and use of images (both still and moving) of the graduand and their guests. Queen Mary University of London retain all rights in any images.
e) Graduands and guests are asked not to use flash photography during the ceremony so not to disturb other guests or affect the professional filming of photography.
9. CHILDREN AND BABIES
a) Graduation is a formal occasion therefore children under the age of five are not permitted inside the Great Hall.
b) Children under the age of five are able to watch the ceremony in the Live Relay Theatre on campus where the ceremony is streamed live on a big screen. Tickets for the Live Relay Theatre can be purchased on the booking system before the booking deadline or on the day of the ceremony at the Information Point. These tickets permit entry for up to one adult and two children 15 years or under.
c) All children under the age of 16 must be accompanied by an adult at all times whilst at Queen Mary University of London.
10. ACCESSIBILITY REQUIREMENTS
a) It is the responsibility of the graduand to inform the Events and Ceremonies Team of any special requirements for both guests and graduands when they register to attend their ceremony. This includes wheelchair access, accessible seating and sight or sound facilities.
b) Graduands must inform the Events and Ceremonies Team of any special requirements before the booking deadline. Graduands must include as much information as possible in their request to ensure that it can be accommodated appropriately. Requests made after the deadline cannot be guaranteed and will be dependent on availability within the ceremony venue.
11. CONTACT INFORMATION
a) It is the responsibility of the graduand to ensure that their contact details are kept up to date on their student record as the Events and Ceremonies Team will invite graduands to attend on the email addresses on their student record. It is the responsibility of the student to keep their personal details on MySis up to date.
b) Queen Mary University of London is not responsible if invitations are not received by graduands because their contact details are not kept up to date.
12. DEGREE CERTIFICATES
a) Attendance at Queen Mary University of London’s Graduation ceremonies is not mandatory and has no impact on the awarding of a student’s degree.
a) Graduands are allowed to defer their attendance to the next undergraduate ceremony round, however they need to inform the Events and Ceremonies Team in writing of their request to defer. To do this, please complete this form: jotformeu.com/QMUL/qmul-graduation-deferral-request.
b) Graduands who request a deferral will also need to request a refund separately. Please see point 5 for further information
14. RIGHT TO REFUSE ENTRY
a) Queen Mary University of London has the right to refuse entry to both graduands and guests at Graduation Ceremonies and receptions.
b) Graduands and guests must arrive dressed appropriately for a formal occasion.
c) As advertised in pre-event communications and on physical tickets, all graduands and guests must have taken their seats in the Great Hall 15 minutes before the ceremony is due to begin. Any late graduands will not be admitted into the ceremony and will have to defer their place. Any late guests will not be guaranteed their assigned seat and may be refused entry.
d) Queen Mary University of London reserves the right to ask any person to leave the campus if they are acting in a manner, which in the opinion of the University may cause a breach of the peace, cause harm to others or cause damage to the premises.
15. DATA PROTECTION
a) Graduands names will be printed in the graduation programme and will also be printed on graduation merchandise provided by Campus Clothing Ltd and Queen Mary University Student Union.
b) In accordance with the Data Protection Act 2018, the Events and Ceremonies Team can only discuss a graduands ceremony with the graduand. Information cannot be disclosed to anyone other than the graduand.
c) If graduands do not wish for their names to be appeared on the programme or on merchandise they must inform the Events and Ceremonies Team in writing by no later than a month before the event.
d) All student names will be taken directly from the student records system. Queen Mary University of London are unable to use names that do not appear on the student record.
e) For further information, please read the privacy notice.
a) Where possible the University will make alternative arrangements for any graduands affected. However, graduands and their guests should insure they have sufficient insurance protection to cover any potential losses resulting from the ceremony being cancelled or delayed.
b) If a graduation ceremony cannot take place or is delayed due to circumstances beyond the control of Queen Mary University of London, the University will not be liable for any losses direct, or otherwise, incurred by graduands and their guests. This included, but is not limited to, fire, explosion, terrorist act (or threat of terrorist act), act of God, pandemic, epidemic, industrial action or dispute involving Queen Mary University of London, or the venue at which the ceremonies are due to be held.
c) In the event that the ceremony has to be cancelled, re-scheduled or postponed, Queen Mary University of London will make every effort to contact graduands and will post information on all appropriate channels.
When registering attendance graduands will be asked to accept the Terms and Conditions and will not be able to purchase tickets without doing this. Queen Mary University of London confirm that failure to comply with the above Terms and Conditions may result in a graduand losing their place at the Graduation ceremony and reception.