Coronavirus

3. Guidance for students

What should I expect from remote teaching and learning?

The University and QMSU have developed some guidelines which set out what you can expect:

Student guidelines [PDF 720KB]

Where can I find guidance on assessment changes due to coronavirus?

You can find up-to-date and complete guidance on our alternative arrangements for students on the 'Assessment changes due to coronavirus' page.

I’m a researcher or research student, where can I get further information on continuing research activities?

Guidance and information on the implications of coronavirus for researchers at Barts Health and Queen Mary can be found on the Joint Research Management Office pages.

I am a Doctoral student, where can I get further advice and guidance on my studies?

You can find more information and guidance on the Doctoral College website.

I want to go home because of the coronavirus outbreak, can I?

The UK Government has announced that everyone must stay at home and only go outside for food, health reasons or work – if they are unable to do so from home. Queen Mary remains open, however there is now no face-to-face teaching until further notice. All education is being carried out online and all but essential on-campus services are being delivered remotely.

On 26 March, the UK government advised that students still living in on-campus accommodation should remain in that accommodation and not attempt to travel. We are continuing to provide support for students remaining on campus.

Visit gov.uk/coronavirus for the latest UK government information and guidance.

If I choose to go home, can I sit my exams remotely?

There will be no large-scale face-to-face assessments, such as formal written examinations, in April, May or June*.

We are working hard to make alternative arrangements for assessments and will have further updates soon. No student will be disadvantaged by the changes to assessments that we make as a result of the coronavirus outbreak.

If you choose to go home please let your school or institute know, and if you are in University-owned accommodation please also let residential services know.

*Some assessments in medicine and dentistry are going ahead. You should already have heard from your Institute. If this is not the case, please do get in touch with them.

If I choose to go home, will I get a refund of tuition, travel or accommodation fees?

We are unable to refund tuition fees and travel costs for students who choose to return home.

Residential fees will be subject to a refund if the resident departs, complete the relevant paperwork, clears their room and returns their keys and access card. 

Leaving instructions can be found at: https://www.qmul.ac.uk/residences/currentresidents/leavinginstructions/

Housing Services will contact each resident individually in the coming weeks.

I am a Queen Mary student on an Exchange programme overseas. What should I do?

You should continue to follow the guidance from your host institution. If you have any questions please contact goabroad@qmul.ac.uk.

I have an field trip coming up, what should I do?

To minimise risks to students and staff, we are cancelling all international field trips for undergraduates scheduled between now and 1 July 2020.

We are keeping all other planned field trips under review. If you are directly affected by this decision, please contact your school or institute directly.

I have concerns about the effect of the coronavirus outbreak on my visa or my immigration status in the UK

Queen Mary's Advice and Counselling Service have published information for current Queen Mary students with Tier 4 immigration permission.

If you have concerns about your own immigration status in the UK, or that of a family member, please contact the Advice and Counselling Service for confidential advice.

If you are a member of staff affected by the outbreak and you have concerns about your immigration status, please contact Human Resources.

I’m a medical student studying in Malta, what do I need to know?

Until 20 April 2020:

  • The medical school is closed to students and the public in line with the new measures announced by the Government of Malta.
  • Teaching will continue online and we are asking students to work from home.
  • All clinical placements are cancelled until further notice.

We realise that many students may wish to travel home to their loved ones. If you are abroad we still expect you to take part in online learning.

Please check your emails and visit covid19malta.info for the latest information.

I’m a medical student studying in Malta, what do I need to know?

Until 20 April 2020:

  • The medical school is closed to students and the public in line with the new measures announced by the Government of Malta.
  • Teaching will continue online and we are asking students to work from home.
  • All clinical placements are cancelled until further notice.

We realise that many students may wish to travel home to their loved ones. If you are abroad we still expect you to take part in online learning.

Please check your emails and visit covid19malta.info for the latest information.

Is the Students’ Union open and where can I find out more?

The Students’ Union has closed all of its spaces and postponed or cancel its events other activities. Further information is available on the Students’ Union FAQs and on its website at www.qmsu.org.

Where can I find further guidance and support on wellbeing?

You can find information and resources on Covid-19 and your wellbeing on the Student Health website pages here.

If you are affected by any incident of hate, or if you are concerned by difficulties such as relationship or familial abuse at all, especially during this period of social distancing, you can still seek support and contact us at Report + Support

How can I find out more on supporting my local community?

Find details on how you can support the local community here on the website. 

I am anxious, where can I find further support and guidance?

We have support services available for students and staff who are anxious because of this outbreak: our Advice and Counselling Service for students and our Employee Assistance Programme for staff.

Assessment changes due to coronavirus provides up-to-date and complete guidance on our alternative assessment arrangements for students.

 

What should I do if I’m concerned about a student or member of staff?

You can contact the University through the following email addresses: studenthealth@qmul.ac.uk for students and staffhealth@qmul.ac.uk for staff.

If you have a clear medical concern about yourself or someone else, call NHS 111 or use the NHS 111 online service.

How are you communicating with students and staff?

We realise students and staff are worried and we will be communicating with you frequently. You can also check www.qmul.ac.uk/coronavirus for the latest information and advice.

Will Queen Mary be providing refunds because of coronavirus?

We worked hard to put all our education online within a three week period, so that we could comply with government lockdown rules and students could engage with their studies from home. We are listening to students’ feedback on their learning experience, making improvements, and ensuring that all content is covered and suitable alternative learning approaches are offered wherever possible.

In addition, all other student facilities covered by tuition fees, such as library and wellbeing services, are available online. For these reasons, in line with other universities, we do not believe any refund is appropriate.

We appreciate that for many students, engaging with studies from home can be challenging. Queen Mary is there to support you, through your School/Institute and our wellbeing services.

What can I do if I have run out of mobile data?

During the revision and assessment period, students are likely to be using more data than normal (both in terms of QMPlus revision, downloading materials, streaming recorded content and uploading content). Most broadband subscriptions offer uncapped data usage.  Students on broadband packages are advised to check the details of their contract for peace of mind. Details of the provisions around the UK can be found here: https://www.broadband.co.uk/

If students use a mobile phone as the sole way to access the internet, then most contracts are capped on data usage and using extra data can be really expensive:

  • For revision – over a 1 month period students may access previous lecture recordings, YouTube videos etc.  The data consumption could be as high as 50GB and an average student has 2GB per month free, so would need an additional 48GB.  Where students completely run out of data, they could be charged an extra £20 for every additional Gigabyte they consume = £960 (+VAT)
  • For each assessment we estimate the data consumption would be lower at 5G. Hence it could cost roughly £60 (+VAT) per assessment if they’ve run out of data.

However, a neat solution, rather than paying the above is supplementary monthly SIM cards which offer “unlimited data” can be purchased for your phone.  A SIM card can be posted to the user free of charge, they activate it online and pay around £25 for one month of unlimited data – and then use it no further* .

*Details of various PAYG and contractual offerings on different UK mobile networks can be found here: https://www.4g.co.uk/news/unlimited-data/. Be aware that some mobiles are “locked” to a particular network provider depending on the circumstances of the original purchase (e.g. as part of a contract) which would require you to find a PAYG deal on the same mobile network. If not possible, your existing provider can provide you with a Network Unlock Code (some do so for free when asked). Otherwise, these codes can be purchased elsewhere. Further information can be found here: https://www.moneysupermarket.com/mobile-phones/guides/unlock-a-mobile-phone/.

How can I access University applications and software I need for my studies?

IT Services has launched a new appsanywhere service that lets you access Queen Mary applications and specialist software (such as Chem3D, Maple and Solidworks) on your own device and from any location with a secure, reliable network connection.

The appsanywhere service is commonly referred to as VDI (Virtual Desktop Infrastructure) access and offers a single, consolidated digital workspace, with access to specialist apps that run securely in the data centre.

Visit the IT Services website for details on how to access appsanywhere and for the full list of available apps. If you can’t find an app that you need, please discuss and raise a request with your course tutor. 

Can I get any help to buy personal computer equipment?

Dell is offering Queen Mary students a discount of up to 20 per cent on their systems for your own personal use. You just need to sign up with your Queen Mary email address via the dedicated portal for a voucher code which you can use on the Dell website.

Laptops purchased through this scheme will belong to you, and will not have Queen Mary software installed on them. You can access and work on Queen Mary applications remotely using the appsanywhere service.