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Guidance for students

My programme started in September 2020 and I am currently unable to travel to the UK, what should I do?

The Advice and Counselling Service has published information for students that cannot or do not want to travel to the UK before the latest date listed on their CAS (Confirmation of Acceptance for Studies).

They have also published information on eligibility for the new Graduate ('Post Study Work') route if you start your course outside the UK.

You can apply for permission from your School or Institute to extend your latest date to arrive by completing the appropriate form below. It will then be forwarded to them for consideration:

If your request is approved, thinformation will be sent onto the Immigration Compliance Team who are responsible for issuing and updating your CAS.

If you are a research student (PhD, MD(Res), DClinDent, or MPhil) please discuss and agree your plans with your supervisor before completing the form.

I am unable to travel within my visa vignette validity period, what should I do?

Please refer to the advice on visa vignette replacement provided by our Advice and Counselling Service.

Will EU students be charged international fees if they defer to 2021?

The UK Government have now confirmed that EU, other EEA and Swiss nationals will no longer be eligible for home fee status, undergraduate, postgraduate and advanced learner financial support from Student Finance England for courses starting in academic year 2021/22. For more information visit our fee status assessment page.

What will the degree state if the programme features blended learning for three months? Will my eventual qualification be affected?

The qualification you will receive at the end of your studies will be the same, whether you study face-to-face or by partial blended learning. 

My home country’s government won’t recognise a degree which has been part-studied online. Where does that leave me?

Many countries are making concessions around partial online delivery of teaching in light of the coronavirus pandemic. Please visit the Global Engagement Office channel to speak with one of our Regional Managers about the situation in your country. 

Will there be an accommodation discount if I begin learning online or with blended learning?

If you are concerned that you may not be able to travel to join us at the beginning of term, please contact residential services.

My country is currently under lockdown, what happens if the lockdown isn’t lifted in time and I can’t travel to London as planned?

If you can’t travel, we will make sure you can fully access your education from wherever you are and will look forward to welcoming you in person as soon as your local restrictions are lifted.

To enable this, from September 2020 to January 2021, we will be offering an inclusive blended learning approach, which has been co-created with our current students.

Blended learning is a mix of campus-based study and distance (online) learning. We will offer world-class online provision, supplemented by face-to-face campus-based educational activities for those who are able to travel to our campuses.

For more details, please see our 2020 student experience page.

Do you expect the pandemic to result in changes to immigration policy with regard to the Graduate Route?

No, there is no suggestion that the pandemic will have any impact on the proposed introduction of the Graduate Route in the summer of 2021. For more information, see our page on the Advice and Counselling website.

I am a Queen Mary student on an Exchange programme overseas. What should I do?

You should continue to follow the guidance from your host institution. If you have any questions please contact

I have concerns about the effect of the coronavirus outbreak on my visa or my immigration status in the UK

For advice on the impact of Covid-19 on travel and immigration, our guidance page is regularly updated.

If you have concerns about your own immigration status in the UK, or that of a family member, please contact the Advice and Counselling Service for confidential advice.

If you are a member of staff affected by the outbreak and you have concerns about your immigration status, please contact Human Resources.

I’m a medical student studying in Malta, what do I need to know?

MBBS Malta applicants and offer holders can find further information here.

Current MBBS Malta students are encouraged to contact the Student Office should they have any questions.

Will Queen Mary be providing refunds because of coronavirus?

We worked hard to put all our education online within a three week period, so that students could engage with their studies from home. We are listening to students’ feedback on their learning experience, making improvements, and ensuring that all content is covered and suitable alternative learning approaches are offered wherever possible.

In addition, all other student facilities covered by tuition fees, such as library and wellbeing services, are available online. For these reasons, in line with other universities, we do not believe any refund is appropriate.

We appreciate that for many students, engaging with studies from home can be challenging. Queen Mary is there to support you, through your School/Institute and our wellbeing services.

How can I access University applications and software I need for my studies?

IT Services has launched a new appsanywhere service that lets you access Queen Mary applications and specialist software (such as Chem3D, Maple and Solidworks) on your own device and from any location with a secure, reliable network connection.

The appsanywhere service is commonly referred to as VDI (Virtual Desktop Infrastructure) access and offers a single, consolidated digital workspace, with access to specialist apps that run securely in the data centre.

Visit the IT Services website for details on how to access appsanywhere and for the full list of available apps. If you can’t find an app that you need, please discuss and raise a request with your course tutor. 

Where can I find out more information about visas, travel and immigration?

If your question is related to the impact of coronavirus on your immigration permission or application, please see our Covid-19 and immigration page, which will be updated as the situation develops.  

If you have a general question about applying for student immigration permission, please see our detailed guidance 

If you have further questions after reading through the guidance, you can contact Advice and Counselling directly 

Welfare Advisers in Advice and Counselling are the only members of staff at Queen Mary who are authorised to provide immigration advice to students.

Please see our guidance for EU/EEA nationals which will be updated as required.

For more information about student travel, see this page.