School of Business and Management

A case study on using the Chartered Association of Business School’s (CABS) Professional Development Matrix

Dr Emm Johnstone, Head of Administration, School of Business and Management at Queen Mary University of London is a member of the Professional Managers Committee of the Chartered Association of Business Schools.  

22 May 2018

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The Chartered Association is a professional body that supports the development of staff across a number of roles in business schools. The aim of the association is to provide professional development programmes, conferences and events to help develop strategy, skills and knowledge for Deans, Directors of Research, Directors of Learning & Teaching, Directors of Executive Education, Heads of Professional Services, and staff responsible for international strategy, communications and administration. 

It is through this Committee that Emm was introduced to the professional managers' Professional Development Matrix.  In her article: ‘Aligning professional service staffs’ performance and training with strategic goals’  Emm describes how the school’s administration department has implemented and used the matrix. Of the benefits, Emm says: 

"Securing investment for staff development resources is always a challenge in universities, and this matrix has helped us to justify putting time and money into training opportunities for staff, to lift our service standards and improve consistency across services".

Read more about the process and experiences of staff implementing the Professional Development matrix here.