Processes and Policies
Queen Mary policies relating to student support
The University has an array of policies which refer to how we support students and we have divided these into two categories: those that relate to university regulations and those which describe how we support students:
Academic policies, regulations and procedures
Academic Regulations 2022/23 - the Academic Regulations set out important rules about student programmes and study journey.
Relationships between Staff and Students Policy - this policy sets out the University’s expectations with regards to personal relationships between staff members and students.
Appeals Policy – this policy explains how a student can appeal decisions made by the University which impact their studies, as well as the procedure which will be followed if they decide to make an appeal.
Academic Misconduct Policy – this policy explains how the University responds to concerns about academic integrity in students assessments. It outlines the procedure followed when academic misconduct is investigated, the possible outcomes, and the student's rights during the process.
Student Complaint Policy - this policy explains how a student can raise concerns about matters affecting the quality of their learning and student experience, and how they can expect the university to handle and respond to their concerns. The Student Complaint Policy is also used when a student make a formal complaint about the conduct of another student, for example, if they request a formal investigation via Report and Support.
Code of Student Discipline – this policy explains behaviours and actions which the University considers to be misconduct, and how they will be addressed.
Supporting students
Sometimes students do not engage with the support that is on offer to them. While they are under no obligation to access support services, if their ability to successfully study their chosen programme is at risk you may wish to invoke the Fitness to Study policy. This is a supportive process designed to engage the student – many students identify more strongly with their School or Institute than anywhere else at the University, and by introducing support and wellbeing services via their School we try to ensure the student secures access to any appropriate supportive mechanisms.
- The University’s safeguarding policy, which includes information about what safeguarding means in a legal context.
- For the full suite of University policy and regulations please visit the Policy Zone on the ARCS website.
Student facing guides regarding interrupting, Extenuating Circumstances, Withdrawal, etc.
Extenuating Circumstances guide - students must apply for Extenuating Circumstances through their School or Institute. This is now done using MySIS.
Students wishing to change programmes
Students wishing to Interrupt their studies
Students wishing to withdraw or transfer to another university