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Processes and Policies

Queen Mary policies relating to student support

The university has an array of policies which refer to how we support students. We have divided these into two categories: those that relate to university regulations and those which describe how we support students:

Academic policies, regulations and procedures

Academic Misconduct: 

Academic Regulations:

Assessment handbook:

Staff student relationships:

Supporting students

Sometimes students do not engage with the support that is on offer to them. While they are under no obligation to access support services, if their ability to successfully study their chosen programme is at risk you may wish to invoke the Fitness to Study policy. This is a supportive process designed to engage the student – many students identify more strongly with their School or Institute than anywhere else at the University, and by introducing support and wellbeing services via their School we try to ensure the student secures access to any appropriate supportive mechanisms.

The university’s safeguarding policy, which includes information about what safeguarding means in a legal context, can be found here: 

For the full suite of University policy and regulations please visit the Policy Zone on the ARCS intranet site:

Student facing guides regarding interrupting, Extenuating Circumstances, Withdrawal, etc.

Extenuating Circumstances guide:  NB: students must apply for Extenuating Circumstances through their School or Institute. This is now done using MySIS.

Interrupting studies:

Students wishing to change programmes:

Students wishing to withdraw or transfer to another university:

Student complaints guide: 

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