menu

MyQMUL - Tell Us

Tell us

We’re always working to improve your student experience, so if there’s something you feel could be improved or you have any suggestions, then please tell us.

There are opportunities throughout the year to provide feedback through surveysmodule evaluation and more. You can also send an email to tell-us@qmul.ac.uk with any comments or feedback you have. 

We listen

We listen to your feedback and it’s taken very seriously. The results and comments from surveys and module evaluations are analysed and used to develop plans to improve your experience here, and the experience of future students.

Read our 'We listen' statements below for examples of the positive action we've taken in response to student feedback. 

IT services listened

Better Wi-Fi coverage

We’ve conducted a major upgrade of the WiFi service on campus.

More PCs available on campus

An additional 215 PCs have been installed across all campuses in school and institute buildings, libraries and Students’ Union sites.

Libraries listened

Longer library opening hours

Mile End Library has extended weekend opening in line with the weekday opening hours. It is now open Monday-Sunday, 8am-midnight.

Major library improvements

We’ve invested £1.5 million in the Mile End Library to provide more study spaces in an energy-efficient environment.

Student Services listened

More mental health support 

We have increased the number of specialist staff in mental health support.

Disability and Dyslexia Service opening hours extended

We are now open every day during the week. We also plan to open across lunchtimes from early 2017.

Careers listened

New enterprise workshops

We increased the variety of enterprise workshops with a female-focused event and a business planning workshop.

More opportunities to network with mentors

We held an end-of-year networking celebration with students and mentors. 

Residences listened

More say in accommodation improvements

We’ve introduced Halls Managers monthly drop-ins and an electronic method for suggesting improvements.

Space to chill-out during exams

We introduced an area outside the Curve with astro turf, seating, music and free treats, available throughout the exam term.

 

Sustainability listened

More waste disposal facilities

We introduced British Heart Foundation donation banks where students and staff can donate clothes, books, small electrical items and more.

More cycling facilities

We installed a bike pump at each campus and added 66 more bike racks – room for 132 bikes.

We listen to postgraduate research students

More workspaces for postgraduate students

We opened the new £37million Graduate Centre with a student common room and reading room available 24 hours a day.  

Improved workspaces for postgraduate students

The postgraduate rooms in Mile End Library have been fully refurbished.

As well as the highlights above, QMUL has made other changes in response to your feedback:

IT

Better IT equipment

Student PCs have been upgraded to Windows 10.

Library

More study spaces

We’ve opened a new 35-seat silent PC room in the Mile End Library.

New toilet facilities

We’ve installed a new environmentally friendly and accessible gender neutral toilet suite in the Mile End Library.

Guaranteed delivery of library items you place on hold

We have relocated the area where items are held for students to a closed access area to ensure that 100 per cent of placed holds are delivered.

Expanded inter-library loans service

Inter-library loans have been widened to include postgraduate taught students at Mile End in order to meet research needs.

Improved roving librarian service

We have invested in technology to improve the roving librarian service, so that queries can be resolved on the spot and issues can be reported immediately.

Clearer zoning in the library

We enhanced the zoning system in the Mile End Library to help you find the appropriate areas to suit your study needs.

Student Services

Easier access to disability and dyslexia support

We have created a series of online web enquiry pages to speed up the process of applying for support. 

Catering

More affordable menu options

We have created a dedicated ‘Street Food’ counter service area in The Curve restaurant, offering daily changing international street food options.

The highest standards in catering

We strive to provide fresh, healthy, seasonal, traceable and sustainable produce. You can be sure of this through our award from the Soil Association. All meat is British and Farm Assured, eggs are free range, fish is MSC certified and, where possible, food is freshly prepared on the premises.

Residences

Improvements in residences cleaning standards

The Kitchen Cleaning Agreement posters in all kitchens provide a clearer definition of the responsibilities of both QMUL staff and students for cleaning standards.

Space to chill-out space during exams

We introduced an area outside the Curve with astro turf, seating, music and free treats, available throughout the exam term.

New communal space to meet over the Christmas holidays

Access to a communal space was provided for all students from 23-27 December 2016.

Careers

More careers case studies from current and recent students

We increased the number of blog posts from students and graduates and showcased a dedicated week of case studies. 

More help to keep track of careers appointments

We introduced reminder emails to help you keep track of your sessions.

Sustainability 

More free bike maintenance sessions

We now have several free bike maintenance sessions at each campus throughout the year.

More information about sustainability on campus

We are developing a sustainability map of the Mile End campus.

More training opportunities in sustainability

We have trained 18 students as Green Mary Project Assistants and have more opportunities to come.