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Your questions answered

Why are the students calling me? What is the telephone campaign? What is the Annual Fund? Here we answer all your questions.


What is the Telephone Campaign?

The Queen Mary Telephone Campaign is run by the Development and Alumni Directorate each year in November. During the campaign our student callers speak to alumni to find out what they’ve gone on to do since graduating, update alumni on upcoming events and volunteering/mentoring schemes that they might be interested in and promote the Annual Fund.

The campaign gives alumni an opportunity to reconnect with their alma mater and input into the university today. Alumni support is invaluable to what we can do at QMUL, whether it is through volunteering, sharing advice and views or through supporting the Annual Fund.  

Wherever you are on your alumni journey, whether you graduated 4 or 40 years ago, we look forward to speaking to you.

What is the Annual Fund?

The Annual Fund makes a huge difference to the lives of students across QMUL. It allows cherished projects to come to life, supports students in financial hardship and recognises talent through awarding scholarships.

The Fund focuses on widening opportunity in three main areas: employability, community and student support. A panel made up of staff and alumni meet each year to review bids from across the University and award grants to those it thinks most deserving - those that impact upon a large audience and make a qualitative difference to the student experience and lives of those in our community.

Click here to find out more about the projects previously supported by the Annual Fund.

I’m an alumnus of Barts and The London – can I direct my money specifically to Barts and The London?

Yes you can. Although Queen Mary has now merged with Barts and The London, we are conscious that Barts and The London alumni may wish to direct their support specifically to medical and dental students. In light of this we have the Queen Mary Annual Fund and the Barts and The London Annual Fund, so you can direct your money to the Fund of your choice. We have student callers from both medicine and dentistry who will call Barts and The London alumni, eager to gain advice on career options and hear your stories.

Why are the students calling me?

We want to update you on what is happening in and around the University. No one can do that better than the students themselves!

Do all alumni receive a telephone call?

We aim to speak to as many alumni as possible during the campaign but, unfortunately, we don’t have the time to speak to everyone. We have around 100,000 alumni in our database and each year our team of student callers speak to around 2,000 alumni.

When should I expect a phone call?

Our students work around their studies and call Monday to Thursday from 6.30pm to 9pm, on Saturdays from 10.30am to 5pm and on Sundays from 2pm to 8pm.

Why am I getting a phone call in the evening or at the weekend?

The contact details we have are usually home numbers, and we wouldn’t want to interrupt your working day by calling you there. As our students have lectures on weekdays during the day, they carry out calling in the evenings and on weekends.  

About the students

What are the students raising money for?

Our students are fundraising for bursaries, scholarships and projects to enhance the student experience at Queen Mary, support those who need financial assistance and help develop students’ key skills. Click here to see examples of who has benefited from your support.

Do students get paid?

Yes! Our student callers are always paid an hourly living wage for their time. Through this role the students are also developing their key skills and experience, adding to their CV.

Who pays for the students to call me?

The students’ wages come out of a centrally-administered budget. Their compensation is not related to the donations they raise.

Will the student I speak to have studied the same course as me?

Wherever possible we will match you to a student whose interests or course may be similar to yours. We want both of you to enjoy the experience of talking about the University.

About donations

Can I make my donation over the phone and is it safe?

Yes, giving in this way is the most secure and effective method of donating to the University. Callers are fully trained and our card detail encryption system meets all the official security standards. This method is also more cost effective for the university, meaning your generosity will benefit us with a minimum amount of administration cost.

Can I donate in other ways?

Yes, however suits you best. You can make a donation online. Alternatively you can download  Annual Fund Gift form [PDF 75KB] or we can send you a paper donation form, if you wish to send a cheque or a CAF voucher.

What is gift aid?

Gift Aid is a scheme set up by the UK Government that offers tax relief on money donated to UK charities. If you are a UK taxpayer, your gift may be eligible, and this will increase the value of your donation, at no cost to you. Queen Mary University of London can reclaim the basic rate tax on donations from UK taxpayers provided the donor pays enough UK income tax and/or capital gains tax themselves to cover the amount of tax QMUL will reclaim (currently 25p for every £1).

When will I receive acknowledgement of my donation?

A letter of thanks and your receipts will be posted within a working week.

I wish to remember QMUL in my Will – Can I leave a legacy to the University?

We know that not all alumni are able to support us during their lifetime, but more and more are choosing to give something back to Queen Mary in their Will. To request a legacy pack with further information on leaving a gift in your Will, please email or call 020 7882 6429.

How can I...?

How can I call the student back?

Unfortunately you cannot call the students back, but we can ask them to ring you at a convenient time. Please email or call 020 7882 6429 and we will arrange a call back from the student.

How can I stop receiving Telephone Campaign calls?

If you would prefer not to be called, or to request a pause in the calls by our students, please email or call 020 7882 6429.

How can I find out more about the student who called me?

More information about our student callers can be found here.

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