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Frequently Asked Questions

How can I join the Queen Mary Alumni Network?


Upon your graduation from Queen Mary, you automatically become part of the Queen Mary Alumni Network, a vibrant community of over 140,000 former students around the world. We provide you with a lifelong link to the university and each other.

Medics and dentists also become part of the Barts and The London Alumni Association (BATLAA), a special interest group for medical and dental alumni. Membership of the Queen Mary Alumni Network, including the Barts and The London Alumni Association, is free.

Please join the Alumni Portal to make contact with your 'lost' friends, organise a reunion, and find out about alumni events and news.

What will I receive as an alumnus/alumna of Queen Mary?


You will receive regular communications from us, including the Queen Mary Alumni e-Newsletter, which will keep you updated on news and developments at the university and the ways in which you can get involved with supporting current students.

We will also invite you to events and reunions, both in the UK and internationally.

You can also apply for an Alumni Extra Card, which will allow you to continue your Queen Mary library membership (for reference purposes).

How can I apply for an Alumni Extra Card?

The Alumni Extra Card costs a one-off fee of £10 and the easiest way to apply for it is online. Once you have submitted your application, please remember to email us a passport-style photograph of yourself as JPEG attachment to alumni@qmul.ac.uk along your Student ID (alumni reference) number and an up-to-date address where your card can be posted out to.

For more information about the Alumni Extra Card and its benefits, please click here.

Can I still use the university email system after I leave Queen Mary?


No. Your university username will be disabled after you leave Queen Mary. This means that you will be unable to access any university systems that require a password; this includes the email system and QMplus.

Can I keep my email address after I leave Queen Mary?


No. Your university email address is permanently linked with the university email system and, as mentioned above, access to that address will cease after you graduate.

What happens to my data files (including my email folders) after I leave?


The university’s data retention policy states that all student data should be deleted one year after leaving. When your username is disabled, your data is archived and then deleted a year after your leaving date.

My friend can access their email, why doesn't mine work?


The process of disabling email accounts relies on a number of  systems which may not all update at the same time. The process may spread over some time.

Can I forward my emails from my university email account after I leave Queen Mary?


No. The forwarding feature within the email system will not be available when your username has been disabled.

Does Queen Mary provide a separate email forwarding service for alumni?


No. This service used to be provided in conjunction with IT Services, but registration is no longer supported by either the Alumni Office or IT Services.

I registered for the email forwarding service some years ago. Is it still working?


Yes. If you are a registered user, the service will continue to work. Emails will be forwarded from your registered alumni email account to the personal email account that you specified on registration.

I applied for an Alumni Extra Card some years ago and the package then included the email forwarding service. I didn't set my forwarding service up at the time, can I do this now?


No. As mentioned above, it is closed to new registrations. Find out about the current benefits of the Alumni Extra Card.

Can I change the personal email account where emails are being forwarded to?


If you are already registered for the email forwarding service, you may request a change to the destination account. Please contact the IT Helpdesk if required, by calling +44 (0)20 7882 8888. This number is covered 24/7.

I have been using the email forwarding service, but it appears to have broken. What can I do to get it working again?


Please contact the IT Helpdesk on +44 (0)20 7882 8888.

Can I use the WiFi at Queen Mary?


There is no access to the Queen Mary WiFi network for alumni, but if you are a member of another institution, you may be able to use the Eduroam service. Eduroam is a service that allows users of different institutions to gain wireless access at any other organisation taking part in the scheme by using the username and password issued by their home institution. Contact the IT Helpdesk on +44 (0)20 7882 8888, if you need further information.

How can I obtain verification that I studied at Queen Mary?


We regret that the Development and Alumni Directorate is not permitted to provide verifications of study or references. If you need a document to prove that you were a student at Queen Mary, you can request a letter from the Student Enquiry Centre.

Please contact the Verification Team in the Student Enquiry Centre at stuverification@qmul.ac.uk - they will aim to respond to your enquiry within five working days.

How can I obtain an academic reference?


If you require a personal academic reference, you will need to ask a previous tutor to provide you with one.

How can I obtain a copy of my academic transcript?


For information about obtaining official documents and letters, please visit this page: www.arcs.qmul.ac.uk/students/sec/grad-doc/.

Please note that there is a charge for this service. Click here to order a copy of your academic transcript.

How can I get a replacement copy of my degree certificate?

There are two routes for obtaining a copy of your degree certificate depending on when you graduated and whether you were awarded a Queen Mary University of London or University of London degree. 

If you enrolled on a programme of study after 1 August 2013 and elected to graduate with a Queen Mary University of London degree award, please click here for information about obtaining a replacement degree certificate.

If you studied at the university prior to 2013 and if you opted to received a University of London degree award, you will need to contact the University of London as below: 

Diploma Production Office
University of London 
Stewart House 
32 Russell Square 
London 
WC1B 5DN 
Tel: +44 (0)20 7862 8303
Fax: +44 (0)20 7862 8287 
email: diploma.enquiries@london.ac.uk
Find out more about replacement degree certificates.

How can I get in touch with my lost friend(s)?


Join our Alumni Portal to search our online directory for your classmates. If you can't find them, or if your friend hasn't opted in to show their contact details, please email alumni@qmul.ac.uk with as much information about them as possible (i.e. their full name, subject they studied, their year of graduation). If we are in contact with them, we would be happy to forward a message on your behalf.

Please note that we cannot give out personal information without prior consent, in line with the Data Protection Act currently in place.

Can I visit Queen Mary?


If you would like to visit Queen Mary, please contact alumni@qmul.ac.uk. We can arrange for you to have a campus visit on a suitable date and time.

What is Queen Mary's Data Protection Policy?


The Queen Mary Alumni Data Protection Policy is in addition to the university's data protection policy and applies specifically to information held about alumni, donors and supporters of Queen Mary University of London (QMUL). 

The Development & Alumni Directorate helps former students to keep in touch with the university and with fellow alumni, as well as to provide opportunities to support the work of QMUL. 

The information you provide is used by the university to communicate with you in a variety of ways, such as: 

  • the promotion of the relationship between the university and its alumni for mutual benefit 
  • university-related fundraising initiatives involving alumni and other supporters
  • eliciting non-financial support (e.g. careers support for students and assistance with student recruitment activities)
  • sending invitations to alumni events and other events of interest organised by QMUL
  • university mailings, both hard-copy and electronic (e.g. Alumni magazines and e-newsletters) 
  • promoting the benefits and services available to alumni

If you prefer not to receive some types or any of our communication, you can opt-out by either joining our Alumni Portal and updating your preferences or by emailing us at alumni-services@qmul.ac.uk. All personal information will be treated strictly in accordance with QMUL's Data Protection Policy and the Data Protection Act 1998. The university is subject to various access to information regimes, such as Freedom of Information, which oblige it to disclose information on request in order to comply with the law. In addition, QMUL is obliged to send some data about you to agencies such as the Higher Education Statistics Agency (HESA). Please see HESA's fair processing notice for further details (updated April 2012). 

However, your information is not shared with other alumni, apart from any details that you choose to share via the Alumni Portal. Furthermore, your data will also not routinely be disclosed to any external bodies, other than those contracted by QMUL’s Development & Alumni Directorate in order to assist with its routine activities listed above. We always ensure that we have a thorough non-disclosure policy in place which means that the external body is only able to use information we provide for the specified purpose and nothing further.

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